Executive, Customer and Claims Servicing

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The Executive, Customer and Claims Servicing delivers timely, accurate, and compliant claims processing, ensuring smooth end‑to‑end assessment and operational efficiency within a 24/7 rotational claims environment.

• Perform full-cycle claims processing, including:

• Verification and validation of submitted documents
• Detailed review and interpretation of medical reports
• Assessment of claim eligibility in accordance with policy terms, exclusions, and underwriting notes
• Preparation and submission of claim approval recommendations
• Ensuring accuracy, compliance, and proper documentation across all steps

Work Nature / Working Schedule

• Operate under a 24/7 rotational shift schedule to ensure uninterrupted claim support.
• Working day, evening, and night shifts as scheduled.
• Provide support during weekends and public holidays when scheduled.
• Respond promptly to urgent and time‑sensitive claims.
• Adapt to operational shift changes as required.

Qualifications

• Medical Doctor or equivalent
• Minimum 2 years in claims assessment, medical review, or related fields
• Strong understanding of medical terminology and clinical documents
• Ability to interpret policy terms, exclusions, and underwriting notes
• High accuracy, analytical thinking, and problem‑solving skills
• Strong communication skills with the ability to explain medical/technical points clearly
• Adaptability to shift schedules and operational changes

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Prudential plc provides life and health insurance and asset management to 18 million customers across 24 markets in Asia and Africa. We are headquartered in London and Hong Kong and are focused on four strategic regions: Greater China, ASEAN, India and Africa. We are served by around 68,000 average monthly active agents and more than 200 bank partners.