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- Tasks: Analyse customer insights to drive strategic improvements and enhance the customer experience.
- Company: Join M&G, a leading savings and investments firm with over 175 years of innovation.
- Benefits: Enjoy 38 days annual leave, a generous pension scheme, and comprehensive health cover.
- Other info: Flexible working arrangements and a commitment to diversity and inclusion.
- Why this job: Be the voice of the customer and make a real impact on business decisions.
- Qualifications: Experience in Voice of Customer programmes and strong analytical skills required.
The predicted salary is between 35000 - 45000 £ per year.
Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.
Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. We will consider flexible working arrangements for any of our roles and also offer workplace accommodations to ensure you have what you need to effectively deliver in your role.
The Role:
M&G is seeking a passionate Voice of Customer Insight Specialist to join our highly experienced and growing Customer Insights team. This new position has arisen due to the ongoing success of our Voice of Customer programme, which continues to deliver actionable insights and drive strategic improvements across the business. You will play a pivotal role in deepening our understanding of customer needs, championing the customer voice, and further developing the infrastructure that underpins our insights capability.
Key Responsibilities for this Role:
- Analyse and interpret data collected from the Voice of Customer programme to uncover actionable insights that inform business decisions.
- Collaborate with stakeholders across the organisation to communicate findings and drive customer-centric improvements.
- Support the ongoing development and enhancement of the programme’s infrastructure, including extending coverage, maintaining and improving existing studies and processes.
- Champion the customer perspective, ensuring their voice is central to our improvement roadmap.
- Monitor emerging trends in customer insight to identify and deliver opportunities to improve Voice of the Customer capabilities and deliveries.
- Work closely with a team of seasoned professionals to share knowledge, best practices, and foster continuous improvement.
Key Knowledge, Skills & Experience:
- Proven experience in Voice of Customer programmes either in agency or client side.
- Ability to analyse qualitative and quantitative datasets and identify themes, trends and root causes.
- The ability to simplify data and themes to bring these into easily shareable and impactful insights.
- Excellent communication skills, capable of translating insights into impactful business actions.
- Ability to build relationships and influence stakeholders at all levels.
- High level of proficiency with relevant analytical and reporting tools (especially Excel).
- A proactive attitude, enthusiasm to drive change and support a culture of continuous improvement.
What we offer:
At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:
- As a savings and Investments firm we are proud to offer a valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions.
- Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy – to balance your work and personal commitments.
- Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - as supporting families is a core aspect of our inclusive culture.
- Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options - for peace of mind.
We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: careers@mandg.com
Voice of Customer and Insight Executive in London employer: Prudential Distribution
Contact Detail:
Prudential Distribution Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Voice of Customer and Insight Executive in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at M&G. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by diving deep into customer insight trends. Show us you know your stuff and can bring fresh ideas to the table. We love candidates who are passionate about the Voice of Customer!
✨Tip Number 3
Practice your storytelling skills. When discussing your experiences, make sure to highlight how you've turned insights into impactful actions. We want to see how you champion the customer voice!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at M&G.
We think you need these skills to ace Voice of Customer and Insight Executive in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Voice of Customer role shine through. We want to see how passionate you are about understanding customer needs and driving improvements!
Tailor Your Insights: Make sure to highlight your experience with Voice of Customer programmes. We love seeing how you've turned data into actionable insights, so share specific examples that demonstrate your skills!
Keep It Clear and Concise: We appreciate clarity! Use straightforward language to explain your experiences and insights. Remember, we’re looking for impactful communication that translates complex data into easy-to-understand takeaways.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Prudential Distribution
✨Know Your Customer Insights
Before the interview, dive deep into the Voice of Customer programmes. Familiarise yourself with how they operate and the types of insights they generate. This will help you speak confidently about your experience and how it aligns with the role.
✨Data is Your Best Friend
Brush up on your analytical skills, especially with Excel. Be prepared to discuss how you've previously analysed qualitative and quantitative data to uncover trends and actionable insights. Bring examples that showcase your ability to simplify complex data into impactful narratives.
✨Communicate Like a Pro
Practice articulating your insights clearly and concisely. The ability to translate data into business actions is crucial for this role. Consider preparing a few key points or stories that demonstrate your communication skills and how you've influenced stakeholders in the past.
✨Show Your Passion for Improvement
M&G values a proactive attitude and a drive for continuous improvement. Be ready to share examples of how you've championed customer perspectives in previous roles and any initiatives you've led to enhance customer insight capabilities. This will show that you're not just a fit for the role, but also a great cultural match.