At a Glance
- Tasks: Lead innovative digital and marketing projects to enhance customer experiences.
- Company: Join M&G, a historic leader in savings and investments with a focus on innovation.
- Benefits: Enjoy 38 days annual leave, a generous pension scheme, and flexible working options.
- Other info: Inclusive culture welcoming diverse backgrounds and supporting personal growth.
- Why this job: Shape the future of customer engagement and drive meaningful change in a dynamic environment.
- Qualifications: Experience in programme management and leading teams in fast-paced settings.
The predicted salary is between 60000 - 75000 £ per year.
Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.
Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. We will consider flexible working arrangements for any of our roles and also offer workplace accommodations to ensure you have what you need to effectively deliver in your role.
M&G Life serves over 5 million customers and manages more than £300 billion across a diverse range of products and wrappers, with an ambitious growth agenda for 2025 and beyond. Our Marketing & Digital Technology Change Transformation Programme is at the heart of this transformation—driving digital engagement, modernising customer journeys, and enabling data-led marketing strategies.
As Programme Manager, you will provide hands-on leadership for complex digital and marketing initiatives, ensuring seamless delivery of projects that enhance customer experience and strengthen our digital capabilities. You will lead a team of Project Managers, setting the standard for delivery excellence, fostering a culture of accountability, and championing the use of modern delivery tools. Acting as a trusted partner to senior stakeholders, you will translate strategic direction into tangible outcomes, with full ownership of delivery artefacts, governance, and reporting.
This is an exciting opportunity to shape the future of how millions of customers engage with M&G Life. You’ll be at the forefront of innovation, delivering programmes that transform digital experiences, elevate brand perception, and drive meaningful customer connections across the M&G business.
Key Responsibilities for this Role- Proven ability to lead complex business transformation programmes from initiation to benefits realisation, ensuring alignment with portfolio objectives and governance standards.
- Experience engaging senior stakeholders up to Executive & Board level, is essential to build trust, and experience presenting updates in governance forums such as Steering Group is required.
- Familiarity with digital channel optimisation, marketing data platforms, and customer engagement strategies.
- Strong understanding of governance frameworks, RAID management, and risk mitigation strategies across multi-disciplinary teams and third-party dependencies.
- Track record of working in fast-paced, agile environments, applying best practice methodologies (Agile, Waterfall, hybrid) and continuous improvement principles.
- Line manage and develop Project Managers, providing day-to-day direction, coaching, and formal performance management.
- Set the standard for delivery excellence, acting as a hands-on leader who resolves issues, removes blockers and drives progress.
- Foster a culture of accountability, challenge and improvement within the delivery team.
- Support benefits tracking and realisation in partnership with PMO and portfolio leadership, and champion the use of delivery tools to promote data-driven decision-making.
- Our ideal candidate brings a relentless focus on delivery, coupled with a proactive, “can do” mindset that removes blockers and maintains momentum under tight timelines.
- You are a collaborative leader who builds, motivates and supports high-performing, multi-disciplinary teams, while constructively challenging to achieve exceptional standards.
- With a strong customer-centric approach, you align delivery to engagement and digital experience goals and continuously seek to learn, embracing new technologies and driving innovation in how change is delivered.
- Proven experience as a Programme Manager or Senior Project Manager, with a track record of using your expertise delivering complex projects or programmes is essential for this role.
- Experience leading and developing teams, with the ability to provide both day-to-day direction and formal line management.
- Hands-on expertise in delivery methodologies (Agile, Waterfall, hybrid) and ability to coach others in best practice.
- Strong stakeholder management skills, with confidence engaging both senior leaders, delivery teams and external third parties.
- Relentless focus on delivery, execution, and “getting the job done, with strong delivery expertise across a range of project types.
- Experience preparing and owning delivery artefacts and reporting for governance forums.
- Proven ability to manage and collaborate with external partners and vendors to ensure successful delivery outcomes.
- Proficiency with delivery tools, ideally Jira, is highly desirable.
- Financial Services change experience is particularly Life & Pensions or Marketing & Digital Change is desirable, but not essential.
At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:
- A valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions.
- Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services.
- 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy.
- Comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave.
- Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options.
We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: careers@mandg.com
Programme Manager in London employer: Prudential Distribution
M&G is an exceptional employer that prioritises employee wellbeing and professional growth, offering a generous benefits package including an 18% pension scheme, 38 days of annual leave, and comprehensive family support policies. Our inclusive work culture fosters collaboration and innovation, empowering Programme Managers to lead transformative digital initiatives that enhance customer experiences while enjoying flexible working arrangements. Join us in shaping the future of financial services and be part of a team that values integrity, accountability, and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Programme Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Programme Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their digital transformation goals and think about how your experience aligns with their needs. We want you to shine when you talk about your past projects!
✨Tip Number 3
Showcase your leadership skills during interviews. Talk about how you've led teams through complex projects and how you’ve tackled challenges. We love hearing about your hands-on approach and how you foster accountability in your teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we’re always looking for exceptional talent like you to join our team!
We think you need these skills to ace Programme Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in leading complex programmes, especially in digital and marketing initiatives. We want to see how your skills align with our goals at M&G Life!
Showcase Your Leadership Skills:As a Programme Manager, you'll be leading teams and engaging with senior stakeholders. Use your application to demonstrate your leadership style and how you've successfully managed teams in the past. We love a proactive, 'can do' mindset!
Be Specific About Your Experience:When discussing your past projects, be specific about your role and the outcomes achieved. Highlight any experience with Agile methodologies or digital transformation, as these are key for us at M&G Life.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to shape the future of customer engagement at M&G Life!
How to prepare for a job interview at Prudential Distribution
✨Know Your Stuff
Before the interview, dive deep into M&G Life's history and their current initiatives. Understand their digital transformation goals and how your experience aligns with their needs. This will help you speak confidently about how you can contribute to their ambitious growth agenda.
✨Showcase Your Leadership Skills
As a Programme Manager, you'll need to demonstrate your ability to lead teams effectively. Prepare examples of how you've successfully managed complex projects, resolved issues, and fostered a culture of accountability in previous roles. Be ready to discuss your approach to coaching and developing team members.
✨Engage with Stakeholders
Highlight your experience in engaging senior stakeholders and presenting updates in governance forums. Prepare to discuss specific instances where you've built trust and communicated effectively with executive-level leaders. This will show that you can be a trusted partner in driving M&G's strategic direction.
✨Embrace Digital and Data-Driven Strategies
Familiarise yourself with digital channel optimisation and marketing data platforms. Be prepared to discuss how you've used analytics to enhance customer engagement and improve project outcomes. This will demonstrate your alignment with M&G's focus on modernising customer journeys and driving meaningful connections.
