At a Glance
- Tasks: Support communications testing and market research to enhance customer insights.
- Company: Join M&G, a leading savings and investments firm with a rich heritage.
- Benefits: Enjoy 38 days annual leave, flexible working, and a generous pension scheme.
- Other info: Inclusive culture with support for diverse communities and career growth opportunities.
- Why this job: Make a real impact by championing customer perspectives in communication development.
- Qualifications: Experience in communication insight and strong research skills required.
The predicted salary is between 40000 - 50000 £ per year.
Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.
Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. We will consider flexible working arrangements for any of our roles and also offer workplace accommodations to ensure you have what you need to effectively deliver in your role.
The Role:
M&G is seeking a passionate Communications and Ad-hoc Insight executive to join our insight team. This position will support the Communications Insight manager to deliver both customer and adviser communications testing and take to market research. This will include existing communications, new communications and journey communications testing. You will play a pivotal role in developing a deep, across the board understanding of how our communications are understood by their target audiences that enables you to make persuasive recommendations for improvements to stakeholders that are actioned by the business.
Key Responsibilities for this Role:
- Work with the communications, digital and propositions team to deliver research to test our communications.
- Work across customers and adviser audiences to deliver holistic communication insight.
- Collaborate with stakeholders across the organisation to communicate findings and drive customer-centred improvements.
- Champion the customer perspective, ensuring their voice is central to our communication development.
- Work closely with insight colleagues to share knowledge and best practice, and foster continuous improvement.
- Deliver ad-hoc projects that fall outside the standard communication work.
Key Knowledge, Skills & Experience:
- Proven experience in delivering communication insight either client side or agency side, preferably with an understanding of consumer duty.
- Experience of scoping, scheduling and running research.
- Experience of both qualitative and quantitative research design.
- Experience of running multiple projects in sequence.
- The ability to simplify data and big themes into easily shareable and impactful insights.
- Excellent communication skills, capable of translating insights into impactful business actions.
- Ability to build relationships and influence stakeholders at all levels.
- A proactive attitude, enthusiasm to drive change and support of a culture of continuous improvement.
Job Level: Experienced Colleague
Reports to: Head of Customer & Adviser Insight
Location: London, Reading, Stirling, Edinburgh
What we offer:
At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:
- As a savings and Investments firm we are proud to offer a valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions.
- Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy – to balance your work and personal commitments.
- Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - as supporting families is a core aspect of our inclusive culture.
- Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options - for peace of mind.
We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: careers@mandg.com
Communications Insight Executive in London employer: Prudential Distribution
M&G is an exceptional employer that prioritises employee wellbeing and professional growth, offering a generous benefits package including an 18% pension scheme, 38 days of annual leave, and comprehensive family support policies. With a commitment to inclusivity and flexible working arrangements, M&G fosters a collaborative work culture where employees can thrive and make impactful contributions to the financial services industry.
StudySmarter Expert Advice🤫
We think this is how you could land Communications Insight Executive in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! As a Communications Insight Executive, you'll need to convey insights clearly. Try mock interviews with friends or use online platforms to refine your pitch and storytelling abilities.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and ready to contribute to our mission.
We think you need these skills to ace Communications Insight Executive in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Communications Insight Executive role. Highlight your relevant experience in delivering communication insights and how it aligns with M&G's mission to provide exceptional customer experiences.
Showcase Your Skills:Don’t forget to emphasise your skills in both qualitative and quantitative research design. We want to see how you can simplify complex data into impactful insights that drive change within the organisation.
Be Authentic:Let your personality shine through in your application. M&G values integrity and a proactive attitude, so share examples of how you've championed the customer perspective and influenced stakeholders in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Prudential Distribution
✨Know Your Audience
Before the interview, take some time to understand M&G's target audiences, both customers and advisers. Familiarise yourself with their communication style and preferences. This will help you demonstrate your ability to champion the customer perspective during the interview.
✨Showcase Your Research Skills
Be prepared to discuss your experience in scoping, scheduling, and running research projects. Bring examples of both qualitative and quantitative research you've conducted. Highlight how your insights led to impactful business actions, as this aligns perfectly with the role's requirements.
✨Communicate Clearly
Practice simplifying complex data into easily digestible insights. During the interview, focus on how you can translate findings into actionable recommendations. This will showcase your excellent communication skills and your ability to influence stakeholders at all levels.
✨Emphasise Collaboration
M&G values teamwork, so be ready to share examples of how you've collaborated with different teams in the past. Discuss how you foster continuous improvement and share best practices with colleagues. This will demonstrate your proactive attitude and enthusiasm for driving change.
