M&G is seeking a Resource Scheduling Specialist to own scheduling across Customer Services from home in Scotland. You will balance forecasted demand, breaks, and offline time to optimise service delivery while controlling shrinkages and maintaining target adherence.
You will collaborate across directorates, train teams on planning impacts, and leverage Verint and Excel for reporting. The role emphasizes continuous improvement, data accuracy, and operational excellence.
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Remote Resource Scheduler for Customer Services employer: Prudential Distribution Ltd
M&G is an exceptional employer that prioritises employee wellbeing and professional growth, offering a comprehensive benefits package including a generous pension scheme, extensive annual leave, and flexible working arrangements. Located in Kildean, Stirling, the company fosters a collaborative work culture that values diversity and inclusion, ensuring that all employees have the support they need to thrive in their roles while contributing to meaningful change in the financial services sector.
Contact Details:
Prudential Distribution Ltd Recruitment Team
