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For Companies At a Glance
- Tasks: Provide tech support and solve IT issues in a fast-paced environment.
- Company: Join PGIM, a global leader in asset management with a diverse culture.
- Benefits: Enjoy private medical insurance, generous annual leave, and a solid retirement plan.
- Why this job: Make a meaningful impact while growing your skills in a supportive team.
- Qualifications: 3-5 years of experience in IT support, strong communication, and analytical skills.
- Other info: Embrace a culture of diversity and inclusion while advancing your career.
The predicted salary is between 36000 - 60000 £ per year.
A GLOBAL LEADING ASSET MANAGER WITH A DIVERSE & INCLUSIVE CULTURE
As the Global Asset Management business of Prudential, we’re always looking for ways to improve financial services. We’re passionate about making a meaningful impact - touching the lives of millions and solving financial challenges in an ever-changing world. We also believe talent is key to achieving our vision and are intentional about building a culture on respect and collaboration. When you join PGIM, you’ll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world’s leading global asset managers!
If you’re not afraid to think differently and challenge the status quo, come and be a part of a dedicated team that’s investing in your future by shaping tomorrow today. At PGIM, You Can!
What you will do
- The role will be based in London and report directly to the IT Director. Travel to other European office based locations may be required.
- Respond to all technology issues in a timely fashion. Take ownership of all user issues relating to IT applications, hardware and services.
- Provide technical guidance and consult with vendors and other systems support units to identify and resolve complex client/system problems.
- Provide technical support for local voice, mobile and video conference solutions.
- Work with team members when a major problem is experienced and participate in problem solving processes across various teams around the enterprise.
- Assist with the business’ recovery testing to confirm availability of systems where outages have occurred or simulated.
- Document and track status of client inquiries, coordinate appropriate response and follow up to ensure client satisfaction.
- Assist with day to day administration tasks including submitting application and security requests, generating tickets via the IT Service Management platforms, updating department spreadsheets and other documentation.
- Evaluate effectiveness of new utilities and tools.
- Understand standard operating procedures and processes and apply them as solutions to common problems.
- Assist with various project work.
What you will bring
- Previous experience in supporting a front office environment.
- Comfortable working in a fast paced environment.
- Professional, disciplined and able to work independently where required.
- Strong skillset both technically and analytically.
- Strong academic background: Degree level or equivalent.
- 3-5 years’ work experience, ideally within the Financial Services sector.
- Customer focused.
- Strong communicator, verbal and written skills (Good English - written and spoken).
- A strong team player who is inquisitive, self-motivated and able to multi-task.
- Bright, enthusiastic and willing to go beyond the requirements of the role.
- Inclination to learn and stay up to date with new technologies.
- Comfortable dealing with all levels of management and colleagues in different functions and regions.
- Strong attention to detail, able to set priorities and complete simultaneous projects.
- Able to meet tight deadlines whilst maintaining a high quality of work.
Required Technical Competencies
- Thorough knowledge of the Office 365 suite.
- Good understanding of networks (TCP/IP, DNS, DHCP).
- Experience in using Active Directory (Domains, OU’s, Objects, GPO’s).
- Strong knowledge of Windows operating systems.
- Software Center Configuration Manager (SCCM).
What we offer you
- Private Medical Insurance: PGIM offers private medical insurance and pays the full premium on behalf of all employees.
- Annual Leave of 25 to 28 days, based on years of service, at full pay.
- Retirement Savings Plan: Employees receive a company contribution of 10% basic annual salary and a maximum employer-matching contribution of 5% of basic annual salary.
- Life Assurance & Income Protection: Life Assurance for 12 times your basic annual salary, up to a max benefit of £1.8 million. 60% of your basic annual salary for a limited payment terms of 5 years, at the end of which a capital sum of 2x your basic annual salary is payable.
PGIM welcomes all applicants, even if you don't meet every requirement. If your skills align with the role, we encourage you to apply.
PGIM | Senior Associate, Service Desk employer: Prudential Annuities Distributors (PAD)
Contact Detail:
Prudential Annuities Distributors (PAD) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PGIM | Senior Associate, Service Desk
✨Tip Number 1
Network like a pro! Reach out to current or former employees at PGIM on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching PGIM’s culture and values. Think about how your skills align with their mission of making a meaningful impact. Show them you’re not just another candidate, but someone who truly gets what they’re about!
✨Tip Number 3
Practice your technical skills! Since the role involves IT support, brush up on your knowledge of Office 365, networks, and Windows systems. Being able to demonstrate your expertise will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at PGIM. Let’s get you that interview!
We think you need these skills to ace PGIM | Senior Associate, Service Desk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Associate role at PGIM. Highlight your relevant experience in IT support, especially in a front office environment, and showcase your technical skills with Office 365 and Active Directory.
Craft a Compelling Cover Letter: Your cover letter should reflect your passion for financial services and your ability to think differently. Use it to explain how your skills align with PGIM's mission and culture, and don’t forget to mention your customer-focused approach!
Showcase Your Problem-Solving Skills: In your application, provide examples of how you've tackled complex IT issues in the past. PGIM values those who can take ownership and work collaboratively, so share stories that demonstrate your analytical and team-oriented mindset.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets into the right hands!
How to prepare for a job interview at Prudential Annuities Distributors (PAD)
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the Office 365 suite, Windows operating systems, and networking basics like TCP/IP and DNS. Being able to discuss these topics confidently will show that you're technically savvy and ready to tackle any IT issues that come your way.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved complex client or system problems in the past. Think about specific situations where you took ownership of an issue and worked collaboratively with others to find a solution. This will demonstrate your analytical skills and ability to work under pressure.
✨Emphasise Your Customer Focus
Since this role involves responding to user issues, it's crucial to highlight your customer service experience. Be ready to share instances where you went above and beyond to ensure client satisfaction, as this aligns perfectly with PGIM's commitment to a positive user experience.
✨Be Ready to Discuss Team Dynamics
PGIM values collaboration, so be prepared to talk about your experiences working in teams. Share how you contribute to team success and how you handle conflicts or challenges within a group. This will show that you're not just a lone wolf but a team player who thrives in a collaborative environment.
