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- Tasks: Manage helpdesk operations, assist clients, and coordinate maintenance jobs.
- Company: Dynamic company in Winsford with a focus on customer service.
- Benefits: Competitive pay, Monday to Friday hours, and potential for permanent role.
- Other info: Opportunity for career growth and development in a supportive team.
- Why this job: Join a fast-paced environment and make a real difference in client support.
- Qualifications: Experience in helpdesk or customer service, strong communication skills.
The predicted salary is between 27000 - 29000 £ per year.
We are seeking to recruit for a reliable and organised Helpdesk Administrator based in Winsford. The role is central to the client’s day to day operations and would suit someone who is confident, customer focused, and comfortable working in a fast paced, busy environment.
Key Responsibilities:
- Answering incoming calls and emails from clients, subcontractors and engineers
- Logging and managing maintenance jobs accurately via the helpdesk system
- Liaising with engineers, subcontractors, and suppliers
- Raising, sending, and following up on quotes
- Providing updates to clients and managing job progression from start to finish
- Escalating urgent or overdue issues appropriately
- Maintaining clear and accurate records
- Preparing basic reports
- Monitoring and managing SLAs and KPIs where deadlines are at risk
- Triaging incoming requests to ensure they are logged with the correct priority
- Dealing with invoicing
- Updating client portals and systems in line with contractual requirements
Experience:
- Previous experience in a helpdesk, facilities, maintenance, or customer service role
- Confident telephone manner and professional written communication
- Strong organisational skills with good attention to detail
- Able to prioritise workloads and manage multiple tasks
- Comfortable using IT systems such as Outlook, job management systems, excel etc
- Calm under pressure and able to deal with challenging situations professionally
If you are interested please submit your CV now.
Helpdesk Administrator - Winsford employer: PRS
Contact Detail:
PRS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator - Winsford
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking insightful questions shows that you’re engaged and serious about the role. Plus, it gives you a chance to find out if the company is the right fit for you.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the position and keeps you on their radar.
We think you need these skills to ace Helpdesk Administrator - Winsford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in helpdesk or customer service roles. We want to see how your skills match the job description, so don’t be shy about showcasing your organisational skills and attention to detail!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Helpdesk Administrator role. Be confident and show us your customer-focused attitude – we love that!
Showcase Your IT Skills: Since the role involves using various IT systems, make sure to mention your proficiency with tools like Outlook and job management systems. We want to know you can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at PRS
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Helpdesk Administrator role. Familiarise yourself with the key responsibilities listed in the job description, such as managing maintenance jobs and liaising with engineers. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is customer-focused, be prepared to share examples of how you've successfully handled customer interactions in the past. Think of specific situations where you resolved issues or provided excellent service, as this will highlight your suitability for the fast-paced environment.
✨Demonstrate Your Organisational Skills
The job requires strong organisational skills, so come ready to discuss how you prioritise tasks and manage multiple responsibilities. You could even mention any tools or systems you use to stay organised, which will show that you can handle the demands of the role effectively.
✨Prepare for Technical Questions
Since you'll be using IT systems like Outlook and job management software, brush up on your technical skills. Be ready to answer questions about your experience with these tools and how you would approach logging and managing maintenance jobs accurately. This will reassure the interviewer that you can hit the ground running.