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- Tasks: Lead technical support for smoke control projects and manage client relationships.
- Company: Join a dynamic team focused on innovative smoke control solutions and business growth.
- Benefits: Enjoy a competitive salary, KPI bonuses, and flexible hybrid working arrangements.
- Why this job: Be part of a crucial role that drives safety and compliance in the smoke control industry.
- Qualifications: Technical expertise in smoke control systems and strong project management skills required.
- Other info: Initial training in-office, then hybrid work with site visits and occasional office meetings.
The predicted salary is between 40000 - 45000 £ per year.
Job Description
Technical Service Manager – Smoke Control Department
Salary: £40,000 to £45,000 per year Plus KPI Bonus
Purpose of the Role
The Technical Service Manager for the Smoke Control Department is a pivotal role focused on driving the growth and success of the division. This includes providing technical expertise, supporting new enquiries and customers, and identifying opportunities to expand the business through cross-selling and strategic engagement with existing and prospective clients. The role also encompasses the delivery of high-quality service through meticulous project management, quoting, and ensuring compliance with safety standards, AOV understanding is a must have.
Key Responsibilities
1. Business Development
- Act as the primary technical support for new enquiries and potential customers.
- Proactively identify and engage with clients not currently using smoke control services, presenting tailored solutions to meet their needs.
- Build and maintain strong relationships with existing clients to encourage cross-selling opportunities.
- Conduct market research to identify growth opportunities within the smoke control sector.
2. Enquiry Handling and Quoting
- Manage incoming enquiries related to smoke control systems.
- Conduct site surveys to assess project requirements and develop accurate and competitive quotations.
- Prepare detailed proposals for remedial works identified during planned maintenance activities.
3. Project Management and Delivery
- Ensure that all projects are delivered to the highest standards, meeting client expectations and company objectives.
- Coordinate with internal teams and subcontractors to ensure the timely execution of works.
- Monitor project progress and address any issues or delays promptly.
4. Compliance and Documentation
- Ensure all Risk Assessments and Method Statements (RAMS) are uploaded and correctly assigned to relevant jobs.
- Maintain compliance with health and safety regulations and company policies.
- Oversee quality assurance processes to ensure all works meet regulatory and client standards.
5. Client and Stakeholder Communication
- Serve as the main point of contact for smoke control enquiries and projects.
- Provide technical advice and support to clients throughout the project lifecycle.
- Deliver clear and concise communication to both internal and external stakeholders.
6. Reporting and Analysis
- Track and report on division performance metrics, including revenue, enquiry conversion rates, and customer satisfaction.
- Provide insights and recommendations to senior management to inform strategic decisions.
Key Performance Indicators (KPIs)
- Growth in revenue for the smoke control division.
- Conversion rate of enquiries to secured projects.
- Number of cross-selling opportunities successfully converted.
- Compliance with RAMS and health and safety standards.
- Customer satisfaction and retention rates.
Working Conditions
- You will be in the office for onboarding and training for first week before moving on to being onsite meeting the team and shadowing a colleague for a few weeks.
- Your working arrangements will be hybrid but predominantly home based, visiting sites/surveys and attending the office 2-3 times a month. This will be reviewed at probation reviews.
Technical Services Manager - Smoke Control employer: PRS
Contact Detail:
PRS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Manager - Smoke Control
✨Tip Number 1
Familiarize yourself with the latest trends and technologies in smoke control systems. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in a rapidly evolving field.
✨Tip Number 2
Network with professionals in the smoke control industry. Attend relevant conferences or webinars, and connect with potential colleagues on platforms like LinkedIn. Building these relationships can lead to valuable insights and opportunities.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed projects in the past. Highlight your project management skills and your ability to deliver high-quality service while ensuring compliance with safety standards.
✨Tip Number 4
Understand the key performance indicators (KPIs) that are important for this role. Be ready to share how you have positively impacted similar metrics in your previous positions, showcasing your ability to drive growth and customer satisfaction.
We think you need these skills to ace Technical Services Manager - Smoke Control
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Technical Services Manager position. Highlight key responsibilities and required skills, such as AOV understanding and project management experience, to tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in technical support, business development, and project management. Use specific examples that demonstrate your ability to drive growth and manage client relationships effectively.
Showcase Your Technical Knowledge: Since the role requires expertise in smoke control systems, include any relevant certifications or training you have. Discuss your familiarity with compliance standards and risk assessments to show you meet the technical requirements.
Craft a Compelling Cover Letter: Write a personalized cover letter that connects your skills and experiences to the job's responsibilities. Mention your enthusiasm for the smoke control sector and how you can contribute to the company's growth and success.
How to prepare for a job interview at PRS
✨Showcase Your Technical Expertise
Make sure to highlight your technical knowledge related to smoke control systems during the interview. Be prepared to discuss specific projects you've worked on and how your expertise can benefit the company.
✨Demonstrate Business Development Skills
Since this role involves business development, come ready with examples of how you've successfully identified and engaged new clients in the past. Discuss any strategies you've used for cross-selling and building client relationships.
✨Emphasize Project Management Experience
Prepare to talk about your project management experience, particularly in delivering high-quality service. Share examples of how you've coordinated teams and managed timelines to ensure successful project delivery.
✨Communicate Clearly and Effectively
As the main point of contact for clients, strong communication skills are essential. Practice articulating your thoughts clearly and concisely, and be ready to explain complex technical concepts in an understandable way.
