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- Tasks: Lead daily operations and manage a team in a fast-paced retail environment.
- Company: Join a dynamic team at a high-profile site in Central London.
- Benefits: Enjoy a shift-based schedule with 4 on 4 off days and nights.
- Why this job: Perfect for confident leaders eager to advance in facilities management.
- Qualifications: Must have supervisory experience and an electrical or mechanical qualification.
- Other info: Be part of a respected team focused on service excellence.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced and driven Shift Manager to support the day-to-day operations of a high-profile central London site. This role is ideal for someone with strong leadership capabilities, a background in building services or facilities management, and a passion for delivering service excellence in a fast-paced environment.
Working a shift position, 4 on 4 off days and night rota.
Key Responsibilities- Operational Leadership
- Support the senior site manager in the daily running of operations
- Oversee planned and reactive maintenance tasks, ensuring completion to quality and safety standards
- Coordinate workload and rotas with the helpdesk and shift teams
- Monitor team KPIs and performance statistics, driving improvements where necessary
- Maintain compliance with all health & safety requirements through regular inspections and audits
- Team Management
- Supervise and develop a team of engineers and technicians
- Conduct regular one-to-ones, performance reviews (PDRs), and manage absences
- Lead recruitment activities and assist with onboarding
- Identify training needs and support individual development plans
- Handle first-level disciplinary investigations as required
- Customer Focus
- Maintain a professional relationship with the client and stakeholders
- Ensure timely communication and feedback reporting
- Identify and support the delivery of additional service opportunities
- Process & Performance
- Contribute to planning and execution of maintenance schedules and projects
- Assist in quote preparation and supplier management
- Identify process improvement opportunities across operations
- Take part in emergency response procedures and business continuity planning
- Self-Management
- Maintain efficient time management and task prioritisation
- Stay informed through regular internal training and updates
- Promote a positive working culture through example
- Financial Awareness
- Understand SLAs and KPIs and ensure compliance
- Monitor and control additional cost areas such as overtime and materials
- Support monthly performance and contract reviews
- Proven supervisory experience, ideally in a shift-based environment
- Strong people management skills
- Experience working in high-footfall, customer-facing environments (e.g., retail, public spaces)
- Electrical or Mechanical qualification (City & Guilds/NVQ) – Essential
- Engineers and Technicians
- Central Helpdesk/Customer Service
- Management Team
- On-site Client Representatives and Stakeholders
If you're a confident leader who thrives in an operational setting and is looking to take the next step in your facilities management career, we’d love to hear from you. Apply now to be part of a dynamic and respected team in the heart of London.
Contact Detail:
PRS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager
✨Tip Number 1
Familiarise yourself with the specific operational challenges faced in high-footfall environments like retail. Understanding these nuances will help you demonstrate your readiness to tackle the unique demands of the Shift Manager role.
✨Tip Number 2
Network with professionals in facilities management and related fields. Engaging with others in the industry can provide insights into the role and may even lead to referrals or recommendations that could strengthen your application.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in previous roles. Be ready to share specific examples of how you've improved team performance and handled challenges, as this will showcase your suitability for the position.
✨Tip Number 4
Stay updated on the latest trends and technologies in facilities management. Showing that you're knowledgeable about current best practices and innovations can set you apart from other candidates and demonstrate your commitment to excellence.
We think you need these skills to ace Shift Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in facilities management and leadership roles. Emphasise any supervisory experience, especially in shift-based environments, and include specific examples of how you've improved team performance or customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for operational excellence and your ability to manage teams effectively. Mention your qualifications, such as any electrical or mechanical certifications, and explain how they relate to the role of Shift Manager.
Highlight Key Achievements: In both your CV and cover letter, include quantifiable achievements that demonstrate your capability in managing operations. For instance, mention any successful projects you led, improvements in KPIs, or cost savings you achieved in previous roles.
Showcase Customer Focus: Since the role involves maintaining professional relationships with clients and stakeholders, provide examples of how you've successfully managed client expectations and delivered excellent service in past positions. This will show your suitability for the customer-focused aspect of the job.
How to prepare for a job interview at PRS
✨Showcase Your Leadership Skills
As a Shift Manager, you'll need to demonstrate strong leadership capabilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved team performance. This will show the interviewers that you can handle the responsibilities of the role.
✨Understand the Operations
Familiarise yourself with the specific operations of the company you're interviewing for. Research their maintenance processes, customer service standards, and any recent projects they've undertaken. This knowledge will help you answer questions more effectively and show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage a team under pressure. Think of situations where you've had to make quick decisions or handle emergencies, and be ready to discuss how you approached these challenges.
✨Highlight Your Customer Focus
Since the role involves maintaining professional relationships with clients and stakeholders, be prepared to discuss how you've successfully managed customer expectations in the past. Share specific examples of how you've delivered excellent service and handled feedback to improve operations.
