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- Tasks: Lead operations in a fast-paced HVAC emergency hire business and ensure seamless service delivery.
- Company: Dynamic UK-wide HVAC company focused on rapid response and exceptional service.
- Benefits: Competitive salary, car allowance, pension, and healthcare.
- Other info: Join a team that values innovation and continuous improvement.
- Why this job: Make a real impact while championing safety and operational excellence.
- Qualifications: Strong leadership skills and experience in managing multiple priorities.
The predicted salary is between 50000 - 55000 £ per year.
We are seeking a highly capable, decisive, and proactive Operations Manager to join our client, a fast-paced, UK-wide HVAC emergency hire business. This pivotal role ensures the seamless, efficient, and responsive delivery of services, particularly during high-pressure, time-critical situations requiring rapid mobilisation, resource coordination, and clear communication with clients and teams.
Key Responsibilities:
- Act as the trusted deputy to the Head of Operations, providing leadership across multiple UK regions.
- Oversee asset management, scheduling, and deployment of engineers, ensuring optimal utilisation and service delivery.
- Drive inventory control, PDI, and equipment readiness, guaranteeing reliability for emergency hire projects.
- Manage end-to-end operational functions including production, planning, engineering, warehousing, dispatch, and procurement.
- Implement continuous process improvements and SOP updates to strengthen operational performance.
- Drive measurable improvements in cost control, customer satisfaction, first-time fix rates, and behavioural compliance.
- Use audit observations and performance data to actively challenge, coach, and, where necessary, correct behaviours.
- Serve as a key escalation point, resolving urgent operational challenges efficiently and decisively.
- Participate in the on-call rota, providing rapid guidance and resource coordination during critical incidents.
- Ensure high-priority projects meet SLAs, safety standards, and client expectations every time.
Highly organised, solutions-focused, and performance-driven, with the ability to manage multiple priorities simultaneously. Ambitious leaders who are ready to make a real impact, champion safety, deliver exceptional service, and elevate operational performance.
On offer is a permanent position, paying a basic salary of between £50,000 - £55,000 per annum plus car allowance, pension and healthcare.
Operation and Facilities Officer in Redditch employer: PRS
Contact Detail:
PRS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operation and Facilities Officer in Redditch
✨Tip Number 1
Network like a pro! Reach out to people in the HVAC industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their challenges and think about how your skills can help solve them. This shows you're not just interested in any job, but specifically in making an impact with them.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to leadership and operational challenges. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to reach out directly.
We think you need these skills to ace Operation and Facilities Officer in Redditch
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in managing operations, resource coordination, and any relevant achievements that showcase your ability to thrive in high-pressure situations.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've driven improvements in operational performance or managed urgent challenges effectively.
Showcase Your Leadership Skills: As a potential deputy to the Head of Operations, it's crucial to demonstrate your leadership capabilities. Share experiences where you've led teams, implemented process improvements, or coached others to success.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at PRS
✨Know the Company Inside Out
Before your interview, do some digging into the company’s history, values, and recent projects. Understanding their operations and how they handle HVAC emergencies will show that you’re genuinely interested and prepared to contribute.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to demonstrate your leadership capabilities. Prepare examples of how you've successfully led teams, managed resources, and resolved operational challenges in high-pressure situations. This will highlight your proactive approach.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to resource coordination or emergency responses. Practise articulating your thought process and decision-making skills clearly, as this will reflect your ability to handle real-life challenges.
✨Highlight Continuous Improvement Initiatives
Discuss any past experiences where you implemented process improvements or SOP updates. Be specific about the outcomes, such as cost savings or enhanced customer satisfaction, to demonstrate your commitment to operational excellence.