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- Tasks: Manage soft service delivery, ensuring cleanliness, security, and customer experience across the estate.
- Company: Join The Estate Services, a leader in estate management focused on high standards and customer satisfaction.
- Benefits: Enjoy 28 days leave, private medical plans, enhanced pension, and more perks after probation.
- Why this job: Be a proactive leader in a dynamic environment, driving improvements and making a real impact.
- Qualifications: Experience in estate management, strong data analysis skills, and relevant qualifications are essential.
- Other info: This role includes on-call duties for emergencies, promoting teamwork and operational readiness.
The predicted salary is between 54000 - 84000 £ per year.
The Estate Operations Manager at The Estate Services (TES) will fully manage soft service delivery across the estate, ensuring high standards of cleanliness, security, landscaping, waste management, and customer experience across all areas for our tenants & visitors, whilst ensuring all Health & Safety and Environmental compliance is adhered to.
As a proactive leader with a customer-centric focus, the Estate Operations Manager will lead, communicate, and harmonise collaborative delivery with contract partners, ensuring timely communication with the tenants, customers, stakeholders, and the wider TES team.
Contract Management- Lead, manage, and deliver all soft service operations, including security, logistics, reception services, cleaning, waste management, pest control, and landscaping, ensuring a consistently high level of service at all times.
- Conduct regular inspections to identify and resolve operational issues proactively and ensure the teams address service-related issues proactively.
- Drive continuous improvement initiatives to enhance service quality and operational efficiency.
- Manage, motivate, and direct the Estate Assistant Operations Manager.
- Provide leadership and work closely with Contract Managers, ensuring timely, effective communication and direction across complex accounts.
- Conduct regular performance reviews and audits to maintain compliance with Health & Safety, Environmental, and Statutory Regulations.
- Conduct analysis of data and report where necessary.
- Prepare reports on service performance, incidents, and improvement initiatives where necessary.
- Set, monitor, and control service charge budgets, ensuring cost-effective service delivery without compromising quality.
- Support the delivery of high-quality customer service to enhance occupiers’ satisfaction and retention.
- Establish and maintain strong relationships with stakeholders, including property owners, service providers, and local authorities.
- Promote and instil The Estate Services' vision and values within the team, ensuring adherence to these standards.
- Promote the integration of industry best practices and innovative solutions to improve overall service delivery and operational efficiency.
Proven experience in Estate/Facilities Management with a focus on full-soft service delivery. Strong knowledge of high-value and complex soft service contracts and supplier implementation and management within prestigious, high-footfall mixed-use estates. Ability to analyse data and performance metrics to drive efficiency and improvements. Proven MS Office ability, specifically within Excel. Financial acumen with experience in budget management and cost control. Relevant qualifications in facilities management, Health & Safety, or a related field (e.g., NEBOSH, IOSH) & SIA License is desirable.
The Estate Operations Manager will hold "on-call" duties for emergency responses, a responsibility shared evenly throughout the year with other department heads and managers, ensuring readiness and operational continuity.
The Estate is committed to building a diverse and inclusive team.
28 days annual leave plus 8 bank holidays ~ Enhanced pension – employee contribution 4%, company contribution 5% - AXA ~ Private medical and dental plans (once you have successfully passed probation) ~ Life assurance – 4x basic salary ~ EAP service via AXA ~ Free VDU eye care voucher ~ Enhanced company sick pay ~ Season ticket loans (once you have successfully passed probation) ~ Ride to work scheme
Real Estate Manager or Senior Manager employer: PRS
Contact Detail:
PRS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Real Estate Manager or Senior Manager
✨Tip Number 1
Familiarise yourself with the latest trends in soft service delivery, especially in high-footfall mixed-use estates. This knowledge will help you demonstrate your understanding of the industry during discussions.
✨Tip Number 2
Network with professionals in the real estate and facilities management sectors. Attend relevant events or join online forums to connect with others who can provide insights or even referrals for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven continuous improvement initiatives in previous roles. Highlighting measurable outcomes will showcase your ability to enhance service quality.
✨Tip Number 4
Research The Estate Services' vision and values thoroughly. Be ready to articulate how your leadership style aligns with their goals, as cultural fit is often just as important as skills and experience.
We think you need these skills to ace Real Estate Manager or Senior Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in estate or facilities management, particularly focusing on soft service delivery. Use specific examples that demonstrate your leadership skills and ability to manage complex contracts.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer-centric approach and proactive leadership style. Mention how your previous experiences align with the responsibilities outlined in the job description, such as managing budgets and ensuring compliance with health and safety regulations.
Highlight Relevant Qualifications: If you have qualifications in facilities management, health and safety, or related fields, make sure to mention them prominently. If you hold certifications like NEBOSH or IOSH, include these details to strengthen your application.
Showcase Data Analysis Skills: Since the role requires data analysis for performance metrics, provide examples of how you've used data to drive improvements in past roles. This could include specific projects where you implemented changes based on data insights.
How to prepare for a job interview at PRS
✨Showcase Your Leadership Skills
As a Real Estate Manager, you'll need to demonstrate your ability to lead and motivate teams. Prepare examples of how you've successfully managed teams in the past, focusing on your communication style and how you foster collaboration.
✨Understand Soft Services Inside Out
Make sure you have a solid grasp of soft service delivery, including cleaning, security, and waste management. Be ready to discuss specific strategies you've implemented to improve service quality and operational efficiency in previous roles.
✨Highlight Your Financial Acumen
Since budget management is crucial for this role, be prepared to discuss your experience with setting and controlling budgets. Bring examples of how you've achieved cost-effective service delivery without compromising quality.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle operational issues. Think of scenarios where you've had to conduct inspections or resolve service-related problems, and be ready to explain your approach and outcomes.
