PRS | Technical Services Manager

Position Title: Technical Facilities Manager

Location: Cambridge, UK

Role Type: Full-Time, Site-Based

Site Responsibility: UK – Ireland, Scotland

Role Overview

We are seeking an experienced Technical Facilities Manager to lead and manage facilities operations across multiple sites in the UK. This role is pivotal in ensuring the delivery of a well-maintained, safe, and compliant workplace while aligning with client objectives and exceeding service expectations.

As the Technical Facilities Manager, you will be responsible for overseeing daily operations, developing client relationships, managing budgets, ensuring compliance, and driving performance excellence. This is a dynamic position that requires strong leadership, a focus on operational efficiency, and a commitment to delivering outstanding service.

Key Responsibilities

1. Leadership & Client Engagement

• Provide effective leadership and direction to the facilities team across all assigned locations.
• Build strong, collaborative relationships with clients and key stakeholders to understand their needs and priorities.
• Ensure seamless delivery of all contracted services, maintaining high levels of client satisfaction.
• Act as the primary liaison for environmental health, safety, and quality programs.

2. Financial Management

• Oversee budgets for all sites under management.
• Conduct forecasting, accruals, and reporting activities to align with client timelines and objectives.
• Drive financial performance and cost-efficiency while meeting KPIs and contractual obligations.

3. Operations Management

• Oversee the delivery of hard and soft services across client-owned and leased facilities.
• Manage critical business infrastructure to minimize downtime and mitigate operational risks.
• Create SOPs and MOPs for work on critical infrastructure.

4. Procurement & Contract Management

• Drive value for money through robust supplier management and performance measurement.
• Re-procure services where cost or performance improvements can be achieved.

5. Risk, Compliance, & Health & Safety

• Ensure compliance with all legislative, client, and internal health, safety, and environmental standards.
• Maintain governance by adhering to client policies, procedures, and service-level agreements (SLAs).
• Proactively identify and manage risks, ensuring quality service delivery at all times.

Candidate Profile

Essential Skills & Experience

• Proven experience in managing multi-site facilities, including both hard and soft services.
• Strong leadership and organizational skills, with a track record of managing diverse teams and stakeholders.
• Deep understanding of building M&E systems and critical infrastructure.
• Financial acumen, including budget management, forecasting, and reporting.
• Proficiency in Microsoft Office and experience with CMMS and finance systems.
• Excellent problem-solving and project management capabilities.

Desirable Skills & Qualifications

• Membership or qualifications with IWFM or IOSH.
• Experience in energy management, sustainability programs, and corporate social responsibility initiatives.

Qualities & Attributes

• Strong interpersonal and communication skills to build relationships at all levels.
• Client-focused, with a proactive and solutions-oriented approach.
• Ability to work flexibly, including occasional unsociable hours or travel across EMEA when required.
• A forward-thinking mindset to innovate and identify continuous improvement opportunities.