At a Glance
- Tasks: Lead and develop a multi-site team, transforming service operations with AI and automation.
- Company: Rapidly growing technical services group focused on operational excellence.
- Benefits: Competitive salary, career growth, and the chance to shape a high-performance culture.
- Other info: Join a tech-driven team with exciting opportunities for future acquisitions.
- Why this job: Make a real impact by driving efficiency and innovation in a dynamic environment.
- Qualifications: Experience in service operations leadership and strong change management skills.
The predicted salary is between 70000 - 90000 £ per year.
Our client are a rapidly growing technical services group operating across FM, M&E, and specialist engineering. They are scaling through organic growth and acquisition, with a strong focus on operational excellence, technology adoption, and AI-driven efficiency.
The opportunity
You will take full ownership of Service Operations across the Group — people, process, systems, performance, and culture.
Key responsibilities
- Service Operations leadership
- Lead and develop a multi-site team of Service Coordinators and Account Leads
- Build a high-performance culture based on accountability, ownership, and continuous improvement
- Own recruitment, onboarding, performance management, and capability development
- Operating model transformation
- Design and implement a single Group-wide operating model across all businesses
- Standardise core workflows including:
- Job intake & scheduling
- Planned preventative maintenance (PPM)
- Compliance tracking
- Escalation management
- Billing support
- Establish consistent KPIs and weekly reporting rhythms across all entities
- AI & automation enablement
- Partner with the Applied AI Lead to identify and implement automation opportunities
- Drive adoption of AI tools across the service function
- Eliminate manual processes and reduce operational inefficiency
- Champion a technology-first mindset across the team
- M&A integration & scalability
- Own the Service Operations integration playbook for acquisitions
- Ensure new businesses are onboarded into Group systems within 30 days
- Maintain operational capacity for future acquisitions and growth
- Client & engineer experience
- Ensure all clients and engineers have named operational support
- Improve response times, first-time fix rates, and service quality metrics
- Oversee customer experience and escalation resolution processes
- Support development of a self-service customer portal
What we’re looking for
Essential
- Experience leading a service operations, helpdesk, or field service coordination function (15+ people)
- Proven ability to transform operations, not just manage them
- Strong understanding of CAFM / field service systems (SimPro ideal)
- Experience improving efficiency, process design, or service delivery models
- Multi-site or multi-entity operational experience
- Strong change management capability
Preferred
- Background in FM, M&E, building services, or technical services environments
- Experience in PE-backed, acquisitive, or fast-growth organisations
- Exposure to automation, AI tools, or workflow optimisation initiatives
Head of Operations in Maidstone employer: PRS
As a rapidly growing technical services group based in Kent, we pride ourselves on fostering a dynamic work environment that champions operational excellence and innovation. Our commitment to employee development is reflected in our high-performance culture, where accountability and continuous improvement are at the forefront. With opportunities for career advancement and a focus on technology adoption, including AI-driven efficiency, we offer a unique workplace that empowers our team to thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations in Maidstone
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Head of Operations at PRS!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like PRS or be willing to refer you for that Head of Operations position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from PRS who’s on the lookout for their next Head of Operations star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Head of Operations role at PRS!
We think you need these skills to ace Head of Operations in Maidstone
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at PRS. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at PRS
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at PRS. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
