At a Glance
- Tasks: Lead technical support for AOV and smoke control systems, driving innovation and safety.
- Company: Join a forward-thinking technical services organisation redefining Facilities Management.
- Benefits: Competitive salary, company car or allowance, 25 days holiday, and uncapped commissions.
- Other info: Dynamic role with excellent growth opportunities in a collaborative environment.
- Why this job: Make a real impact in life safety systems while advancing your career.
- Qualifications: Strong technical background in AOV and smoke control systems required.
The predicted salary is between 60000 - 75000 € per year.
Technical Service Manager – AOV & Smoke Control
OTE - c£70,000-£75,000 ++
Salary: c.£60,000 + Company Car or £6,500 Allowance + Management Package + 25 Days Holiday + Pension + Sales Commissions on converted works - £5000-£10,000 (NO caps)
Hours: 37.5 hours per week
Location: Field-based / UK
We are working with a forward-thinking technical services organisation that is redefining how Facilities Management and life safety systems are delivered. With a strong focus on innovation, collaboration and engineering excellence, the business supports FM providers and asset owners through a modern, service-led approach—combining technical expertise with long-term value creation.
The Opportunity
We are seeking a technically strong and commercially aware Technical Service Manager (TSM) specialising in AOV and Smoke Control systems. This is a pivotal role within the organisation’s growth strategy—focused on identifying, developing and converting technical opportunities across both existing customer estates and new clients. You’ll play a key role in turning insights from maintenance, inspections and surveys into remedial works, upgrades and lifecycle projects—driving revenue while improving system performance, compliance and safety.
Key Responsibilities
- Technical Sales & Opportunity Development
- Identify opportunities across AOV systems, smoke control panels and motorised smoke dampers
- Convert engineer reports, surveys and inspections into commercially viable works
- Scope remedial works, upgrades and full lifecycle replacement projects
- Develop solutions aligned with fire strategy, cause & effect and compliance requirements
- Quoting & Commercial Management
- Prepare accurate and competitive technical quotations
- Price full system scope including actuators, dampers, panels, cabling and commissioning
- Ensure all proposals are technically robust and commercially viable
- Support larger or more complex technical bids and upgrade programmes
- Customer Engagement
- Build strong relationships with estates teams, FM providers and asset owners
- Provide expert advice on compliance, system performance and lifecycle planning
- Attend site meetings, technical reviews and client consultations
- Act as a technical escalation point for AOV and smoke control systems
Service Manager - Technical Support in London employer: PRS
As a forward-thinking technical services organisation, we pride ourselves on fostering a culture of innovation and collaboration, making us an exceptional employer for the role of Technical Service Manager. Our commitment to employee growth is evident through our comprehensive management package, competitive salary, and uncapped sales commissions, all while providing a supportive work environment that values engineering excellence and long-term value creation. Join us in redefining Facilities Management and life safety systems, where your contributions will directly impact our clients and the industry at large.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager - Technical Support in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on LinkedIn, and don’t be shy to reach out to potential employers directly. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with hiring managers or during interviews, make sure to highlight your technical knowledge and experience with AOV and smoke control systems. Share specific examples of how you've turned insights into successful projects.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Use this opportunity to reiterate your interest in the role and mention something specific from the conversation that excites you about the position.
✨Tip Number 4
Apply through our website! We’ve got some fantastic opportunities waiting for you. By applying directly, you’ll ensure your application gets the attention it deserves, and you’ll be one step closer to landing that Technical Service Manager role!
We think you need these skills to ace Service Manager - Technical Support in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Service Manager role. Highlight your experience with AOV and smoke control systems, and don’t forget to showcase any relevant technical sales achievements. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific projects or experiences that align with our focus on innovation and collaboration. Let us know how you can contribute to our growth strategy.
Showcase Your Technical Expertise:In your application, be sure to highlight your technical knowledge and experience in managing AOV systems and smoke control panels. We’re looking for someone who can turn insights into actionable solutions, so give us examples of how you've done this in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at PRS
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of AOV and smoke control systems. Be ready to discuss specific technologies, compliance requirements, and how you've tackled similar challenges in the past. This role is all about technical expertise, so show them you know your stuff!
✨Showcase Your Commercial Acumen
Since this position involves identifying and converting opportunities, be prepared to talk about your experience with commercial management. Bring examples of how you've turned technical insights into profitable projects. They want to see that you can think both technically and commercially.
✨Build Rapport with the Interviewers
Remember, this role is about customer engagement too! Practice building rapport during the interview. Ask insightful questions about their current projects and express genuine interest in their approach to facilities management. This will demonstrate your ability to connect with clients and stakeholders.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate your problem-solving skills. Think of situations where you've had to scope remedial works or manage complex bids. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
