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- Tasks: Lead a team in delivering top-notch maintenance services and manage complex projects.
- Company: Established FM service provider with a strong presence in the UK and Europe.
- Benefits: Competitive salary, car allowance, pension, healthcare, and career development opportunities.
- Why this job: Make a real impact in a high-profile role while enhancing workplace experiences.
- Qualifications: Experience in operational leadership and contract management in a commercial environment.
- Other info: Dynamic work culture with opportunities for innovation and growth.
The predicted salary is between 65000 - 68000 £ per year.
This range is provided by PRS. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Our customer is a well-established and growing FM Service provider, operating in both the UK and Europe, who seeks a Contract / Operations Manager to join the team delivering M&E services for one of their long-held accounts in Central London, close to Oxford Street. This organisation is responsible for planned and reactive maintenance to electrical, mechanical and general building services systems within this building, man-management of a team of multi-skilled engineers, support staff as well as liaison with specialist contractors to deliver a 5* service. Guideline salary for this position is £65-68,000, while the package comprises of a car allowance (£5,000) as well as standard benefits such as pension, healthcare, etc.
Day-to-day duties and responsibilities:
- Responsible and full accountability for operational service delivery, financial management (P&L), people management, compliance and risk management.
- Delivery of contractual commitments and monthly, quarterly and annual reporting to the client.
- Delivery of internal monthly reporting and presenting to senior stakeholders.
- Evaluate applicable proposals and required changes to services identifying financial, personnel and operational performance implications and improvements.
- Responsible for contract strategic alignment and development, exploiting and securing all opportunities to deliver increased turnover and profitability.
- Ensure succession planning arrangements are in place.
- Ensuring business policies and processes are effectively communicated and implemented within the contract, with a key focus on QHSE, statutory legislation, Health & Wellbeing and DE&I.
- Engages executive involvement as needed to leverage the broader Business to introduce new scope & business pricing, as part of delivering an integrated set of services.
- Direct management and engagement of preferred/approved supply chain.
- Sets and supports the overall strategic vision and delivers best in class operational service to help enhance the workplace experience.
- Delivering complex projects and ensuring successful delivery.
- Risk management – identify risk and adopt appropriate mitigation measures.
- Compliance management – ensuring all activities comply with current statutory legislation.
While candidates do not need to be qualified in engineering, it is preferable, and any interested parties must have a demonstrable history of delivering M&E maintenance or TFM contracts within a commercial / corporate services environment.
Person Specification:
- Experience as an operational and service-focused leader, in a similar role.
- Possess solid understanding of contract commercials.
- Be innovative & have proven capabilities to develop & grow contracts / portfolio.
- Experience at interfacing at all levels throughout an organisation.
- Able to command credibility and can influence a broad range of stakeholders.
- High level of personal credibility, customer relationship management, networking and interpersonal skills.
- Proven change management experience in the development & implementation of strategic plans.
- Exceptional collaboration and community building skills.
- Understanding of contracts and commercial models in the market.
- Understanding of industry knowledge and trends.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management and Engineering
Industries: Real Estate, Facilities Services, and Engineering Services
Operations Maintenance Manager in London employer: PRS
Contact Detail:
PRS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Maintenance Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and join relevant groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their needs, especially in M&E services. We want to see that you’re not just a fit on paper but also a great match for their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to build confidence. Focus on articulating your achievements in operational service delivery and people management clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Operations Maintenance Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Maintenance Manager role. Highlight your experience in M&E services and any relevant management skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of your past successes in managing contracts and delivering exceptional service.
Showcase Your Leadership Skills: Since this role involves managing a team, be sure to highlight your leadership experience. Talk about how you've successfully led teams in the past and how you can bring that expertise to StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at PRS
✨Know Your Stuff
Make sure you understand the ins and outs of M&E services and facilities management. Brush up on your knowledge about operational service delivery, compliance, and risk management. This will help you answer questions confidently and show that you're the right fit for the role.
✨Showcase Your Leadership Skills
As an Operations Maintenance Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on people management and delivering exceptional service. Highlight your experience in developing and growing contracts to demonstrate your leadership capabilities.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of specific situations where you've had to manage risks or ensure compliance. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Engage with Stakeholders
Since this role involves liaising with various stakeholders, be ready to discuss how you've built relationships in previous roles. Share examples of how you've influenced decisions and collaborated with different teams to achieve common goals. This will show your ability to command credibility across the organisation.
