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For Companies At a Glance
- Tasks: Coordinate maintenance activities and manage service requests in a busy helpdesk environment.
- Company: Join a leading UK Facilities Management contractor with a supportive team culture.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Why this job: Make a real impact by ensuring smooth operations across various contracts.
- Qualifications: Experience in FM Helpdesk or Contract Support and strong communication skills.
- Other info: Ideal for organised individuals who thrive in fast-paced settings.
The predicted salary is between 24000 - 28000 £ per year.
£28,000 – £34,000 per annum (dependent on experience)
Location - St Albans (On-Site)
Full-Time, Permanent
PRS are partnered with a UK-based Facilities Management and Building Services contractor delivering hard FM, statutory compliance and specialist maintenance services across commercial, education, healthcare and public-sector estates.
The Opportunity
We’re looking for a Contract Support Administrator to join our FM Helpdesk team. This is a mid-level role ideal for someone with prior Facilities Management helpdesk or contract support experience who thrives in a busy, organised environment and enjoys working independently.
You’ll be responsible for coordinating reactive and planned maintenance activities across a defined portfolio of contracts, building strong working relationships with engineers and Contract Managers, and keeping systems and compliance documentation up to date.
What You’ll Do
- FM Helpdesk & CAFM Administration
- Act as a primary point of contact for service requests by phone and email
- Log, prioritise and manage reactive and PPM tasks within the CAFM system
- Allocate work to in-house engineers and approved subcontractors
- Monitor job progress and chase updates to ensure timely task closure
- Maintain accurate CAFM records, asset data and compliance documentation
- Issue and manage PPM schedules
- Coordinate specialist PPM visits and chase service reports
- Maintain electronic site and contract files to audit-ready standards
- Support Contract Managers with compliance / statutory documentation
- Raise, track and close purchase orders using Xero
- Process and validate supplier and subcontractor invoices
- Resolve basic invoice and PO queries (no budget ownership)
About You
- Essential
- Previous experience in an FM Helpdesk or Contract Support role
- Experience using a CAFM system in a helpdesk or contract support environment
- Organised, detail-focused and comfortable managing multiple live tasks
- Excellent customer service and stakeholder communication skills
- Able to work independently within a supportive team
- GCSEs (or equivalent) including English and Maths (essential)
- FM, administration, or CAFM-related qualifications (desirable)
Contract Administrator in Liverpool employer: PRS
Contact Detail:
PRS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Administrator in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the Facilities Management sector. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, and think about how your experience aligns with their needs. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your skills! Bring examples of your past work in FM Helpdesk or contract support roles to the interview. We love seeing how you’ve tackled challenges and made an impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals like you!
We think you need these skills to ace Contract Administrator in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Contract Support Administrator role. Highlight your previous experience in FM helpdesk or contract support, and don’t forget to mention any relevant qualifications. We want to see how your skills match what we’re looking for!
Show Off Your Organisational Skills: In your application, give examples of how you’ve managed multiple tasks in a busy environment. We love candidates who can juggle responsibilities while keeping everything organised, so let us know how you do it!
Highlight Customer Service Experience: Since this role involves a lot of communication with engineers and Contract Managers, make sure to showcase your customer service skills. Share specific instances where you’ve provided excellent support or resolved issues effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at PRS
✨Know Your CAFM Systems
Make sure you brush up on your knowledge of CAFM systems before the interview. Be ready to discuss your experience with them and how you've used them in previous roles. This will show that you're not just familiar with the tools, but that you can effectively manage tasks within them.
✨Showcase Your Organisational Skills
Since this role requires juggling multiple tasks, prepare examples that highlight your organisational skills. Think of specific situations where you successfully managed competing priorities or maintained accurate records. This will demonstrate your ability to thrive in a busy environment.
✨Emphasise Customer Service Experience
As a Contract Support Administrator, you'll be the first point of contact for service requests. Be ready to share instances where you provided excellent customer service, resolved issues, or built strong relationships with stakeholders. This will illustrate your capability to handle communication effectively.
✨Prepare Questions About Compliance
Since compliance is a key part of the role, come prepared with questions about how the company manages compliance documentation and audits. This shows your interest in the position and your understanding of its importance, plus it gives you insight into their processes.