At a Glance
- Tasks: Lead and develop a multi-site team to enhance service operations and drive efficiency.
- Company: Rapidly growing technical services group focused on operational excellence and innovation.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Join a forward-thinking company with exciting growth prospects and a focus on technology.
- Why this job: Make a real impact by transforming operations and leading a high-performance culture.
- Qualifications: Experience in service operations leadership and strong understanding of CAFM systems.
The predicted salary is between 50000 - 65000 £ per year.
Location: Kent
Our client is a rapidly growing technical services group operating across FM, M&E, and specialist engineering. They are scaling through organic growth and acquisition, with a strong focus on operational excellence, technology adoption, and AI-driven efficiency.
You will take full ownership of Service Operations across the Group — people, process, systems, performance, and culture.
- Lead and develop a multi-site team of Service Coordinators and Account Leads
- Build a high-performance culture based on accountability, ownership, and continuous improvement
- Own recruitment, onboarding, performance management, and capability development
- Operating model transformation
- Design and implement a single Group-wide operating model across all businesses
- Compliance tracking
- Billing support
- Eliminate manual processes and reduce operational inefficiency
- M&A integration & scalability
- Own the Service Operations integration playbook for acquisitions
- Ensure new businesses are onboarded into Group systems within 30 days
- Maintain operational capacity for future acquisitions and growth
- Improve response times, first-time fix rates, and service quality metrics
Experience leading a service operations, helpdesk, or field service coordination function (15+ people)
Strong understanding of CAFM / field service systems (SimPro ideal)
Background in FM, M&E, building services, or technical services environments.
Operations Development Executive in Kent employer: PRS
As an Operations Development Executive at our rapidly growing technical services group in Kent, you will thrive in a dynamic environment that champions operational excellence and innovation. We offer a collaborative work culture that prioritises accountability and continuous improvement, alongside robust opportunities for professional growth and development. Join us to lead a multi-site team and make a significant impact on our journey towards enhanced efficiency and service quality.
