At a Glance
- Tasks: Handle calls, provide top-notch customer service, and manage admin tasks.
- Company: Join a dynamic service centre in Oxford with a fast-paced environment.
- Benefits: Weekly pay, flexible shifts, and potential for contract extension.
- Other info: Perfect for those who thrive under pressure and enjoy teamwork.
- Why this job: Kickstart your career in customer service with immediate start opportunities.
- Qualifications: Experience in call handling or customer service is essential.
Location: Oxford (OX3)
Pay Rate: £12.71 – £15.50 per hour
Contract: Contract (minimum until October)
Pay: Weekly
Start Date: ASAP
⚠️ Please note: A valid DBS check is required for this role, or candidates must be willing to undergo a DBS check before starting.
About the Role: We are currently recruiting for 2 x Customer Service Advisors to join a busy and fast-paced service centre based in Oxford (OX3). This is an excellent opportunity for experienced customer service or call handling professionals looking for an immediate start with weekly pay. The role is initially a contract until at least October, likely to get extended or get a permanent contract.
Available Shifts:
- Position 1: Monday to Friday 11:00am – 7:30pm
- Position 2: 4 on / 4 off shift pattern 12-hour shifts (days and/or nights depending on the rota)
Key Responsibilities for Customer Service Advisor:
- Handling a high volume of inbound telephone calls
- Providing excellent customer service over the phone
- Logging and updating information accurately on internal systems
- Completing a range of administrative tasks
- Responding to enquiries in a professional and timely manner
- Working closely with colleagues to ensure service levels are maintained
- Maintaining accurate records and paying close attention to detail
About You: We're looking for someone who is confident, professional, and thrives in a busy environment.
Essential Requirements for Customer Service Advisor:
- Previous experience in a high-volume call handling, contact centre, helpdesk, or customer service role
- Excellent telephone manner and communication skills
- Strong administrative and computer skills
- High level of attention to detail
- Proactive, organised, and responsive approach to work
- Ability to remain calm under pressure and manage multiple tasks
- Must have a valid DBS check or be willing to undergo one before starting
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like PRS.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like PRS. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to PRS.
How to prepare for a job interview at PRS
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in PRS's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services PRS offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
