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- Tasks: Welcome visitors, manage service requests, and support contract administration.
- Company: Dynamic team in Southampton with a focus on customer service.
- Benefits: Gain valuable experience and develop your skills in a supportive environment.
- Why this job: Make a real impact while growing your career in a busy, engaging role.
- Qualifications: GCSEs in Maths and English; customer service experience preferred.
- Other info: Exciting opportunity for career growth within the Contract Support function.
The predicted salary is between 28800 - 43200 £ per year.
Contract Support / Helpdesk Coordinator
Do you have the skills to fill this role Read the complete details below, and make your application today.
Location: Southampton
Hours: Monday to Friday, 8:00am – 5:00pm (1-hour lunch)
Salary: £27,976 per annum
Contract: Permanent
Start date: ASAP
We are looking for a Contract Support / Helpdesk Coordinator to join a busy team based in Southampton. This role is office-based and sits at reception, acting as a key point of contact for visitors while also supporting the helpdesk and contract support function.
Key Responsibilities:
Welcoming visitors and acting as the first point of contact
Handling helpdesk requests via phone, email, and internal systems
Logging jobs and allocating work to engineers
Supporting planned maintenance and work orders
Producing basic daily and weekly reports
Maintaining accurate records and supporting contract administration
Liaising with clients, engineers, and management to ensure smooth service delivery
Answering switchboard calls when required
About You:
Confident communicator with a customer-focused approach
Well organised with the ability to manage multiple tasks
Comfortable using Microsoft Office (Word, Excel, Outlook)
Calm under pressure xiskglj and able to adapt to changing priorities
Able to work well as part of a team and on your own
Experience & Qualifications:
GCSEs (or equivalent) in Maths and English required
Previous customer service, admin, or helpdesk experience is desirable
This is a great opportunity for someone looking for a stable, permanent role in a busy and supportive environment.
Apply now
Contract Support employer: PRS
Contact Detail:
PRS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Support
✨Tip Number 1
Get to know the company before your interview. Research their values, culture, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer focus and managing requests, being able to articulate your thoughts clearly will set you apart. Try mock interviews with friends or family to build confidence.
✨Tip Number 3
Showcase your organisational skills during the interview. Bring examples of how you've managed multiple tasks or projects in the past. This will demonstrate that you can handle the busy environment they mentioned.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great way to reiterate your interest in joining their team.
We think you need these skills to ace Contract Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Contract Support role. Highlight your customer service experience and any relevant helpdesk roles to show us you’re the right fit!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your skills can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Organisational Skills: Since this role involves managing multiple tasks, give us examples of how you’ve successfully juggled responsibilities in the past. We love seeing how you keep things running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at PRS
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Contract Support role. Familiarise yourself with the key responsibilities like managing service requests and liaising with clients. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role requires excellent communication, prepare examples of how you've successfully interacted with customers or managed multiple tasks in previous jobs. Practising clear and concise responses will demonstrate your ability to communicate effectively under pressure.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about times when you had to prioritise tasks or handle difficult situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your organisational skills.
✨Dress the Part and Be Professional
As the first point of contact, your appearance matters. Dress smartly and maintain a professional demeanour throughout the interview. This not only shows respect for the interviewers but also reflects the customer-focused attitude they’re looking for in a candidate.
