Technical Services Manager in City of Westminster

Our customer is one of the largest property and real estate organisations in the UK, owning and managing a number of mixed‑use estates, trophy buildings and retail parks. At a prestigious mixed‑use site in Central London, close to Camden / Euston, they seek a Technical Services Manager to oversee delivery of Mechanical, Electrical & Public Health systems across a handful of buildings comprising multi‑tenant commercial office space as well as landlord services. Working as part of an "in‑house" team, the role will involve overseeing a 3rd‑party M&E contractor, liaising with tenants and stakeholders, and ensuring compliance with legislation and standards.

Responsibilities

• Compliance with all current legislation and recommended standards.
• Verify contractors risk assessments are up to date and appropriate to building and maintenance tasks.
• Ensure all written scheme is up to date.
• Ensure contractors emergency lighting log records up to date.
• Management of water treatment regime ensuring that water treatment manuals are up to date.
• Manage status of lift inspections and report via lift minutes.
• Ensure that all statutory inspections are carried out by the due date and manage/monitor progress of actions via external reports spreadsheet attached to appropriate minutes.
• Provide day‑to‑day technical and operational support to building managers and occupiers.
• Management of the permit to work system and check method statements where appropriate.
• Liaise with building management and occupiers regarding operational and technical matters such as plant shutdowns and work impacting on occupiers operation.
• Review occupier license applications.
• Review and comment on drawings, specification and reports submitted by the occupiers and advise the landlord accordingly of any impact on base build operations or any technical or lease concerns.
• Liaise with tenant consultants on any technical or operational revisions.
• Monitor tenant fit‑out work and liaise as necessary to ensure that work complies with the approved license for alteration.
• Carry out random inspection of fit‑out works and report, liaise on findings as necessary.
• Undertake regular audits of maintenance programme.
• Review call out sheets and investigate as necessary.
• Review concept ppm sheets / reports and investigate as necessary.
• Carry out random inspections of ppm / reactive works completed and in progress.
• Preparation and management of engineering service charge budgets, to include procurement as per company policies.
• Budget control, preparation of relevant specification, raising orders/instructions/ contracts and verifying (processing) invoices.
• To develop, implement and manage environmental and energy conservation programmes, working with others where necessary, ensuring optimum usage of energy.
• Analyse monitoring & targeting reports and investigate and action as necessary.
• Arrange independent energy audits as necessary and action recommendations as necessary.
• Analysis and management of all engineering data/reports, ensuring that appropriate action/follow up is achieved.
• Identify & agree specialist consultant roles and review consultants brief on a regular basis.
• Manage other audit reports.
• Review actions/progress and monitor monthly via external reports spreadsheet attached to M&E minutes.
• Implementation, management, and development of the concept planned maintenance system, ensuring information, plant history, drawings and technical information is accurate and up to date.
• Develop and maintain the base building asset register.
• Review and develop site‑specific maintenance tasks.
• Ensure drawing and O&M's are updated to reflect any changes carried out to the installed systems.
• Develop, implement, and maintain site‑specific plant replacement programme.
• In conjunction with budgetary control (plant life cycle asset management).
• To ensure that the production of engineering service specifications, contracts and associated documentation properly represent the service requirement of the premises and are presented and executed in accordance with company guidelines.
• Prepare contract documentation to include: tender documents, agreements and specifications.
• Manage tendering procedures.
• Analyse tenders.
• Undertake post tender interviews.
• Produce client contract placing report.
• Manage contractor closely during mobilisation period and through to completion.
• To ensure that the senior technical services manager, estate director and building management team are regularly appraised of any new developments or issues of a problematic nature.
• Report on any emergency incident that occurs.
• Report on any concerns relating to plant operation.
• Report on any tenant relationship related issue.
• Report any issue that could or will involve the HSE or EHO.
• To ensure that new buildings and areas of public realm are handed over in accordance with company guidelines and that all manuals are in place as soon as is reasonably practicable.
• Set up new utility contracts for handed over buildings and public realm as required.
• Conduct monthly utility recharges via billing platform.
• Report on energy usage as per reporting requirements.
• To ensure that the property's electronic security systems are fully operational and maintained as per the manufacturer's guidance and current best practice.
• Liaise with the systems department as required, regarding contract specifications, maintenance regimes, auditing, equipment upgrades, documenting changes etc.
• Ensure maintenance contracts are in place.
• To ensure the requisite engineering standards executed in the management of buildings are commensurate with those standards promoted by the board and detailed in the operations manuals.
• Ensure adherence to company's pathway to net zero carbon.

Qualifications

• Candidates will be fully qualified in either electrical or mechanical engineering, and have at least five years experience as a Technical / Engineering Services Manager.
• Ideally within the corporate or managing agent / real estate sector.
• Core M&E qualifications and additional training such as IOSH, NEBOSH or further education such as HND / Degree in an Engineering discipline are beneficial.

Benefits

• Annual Bonus, Pension Scheme, Private Healthcare and other benefits within the generous package.

This is a fantastic and rare opportunity to work "in‑house" with the security and benefits that accompany these roles. It will suit an experienced Technical Services Manager with experience managing within commercial multi‑tenant environments, either currently working in‑house / managing agent or on the FM service provider side looking to move into a client role. With the enhanced benefits, extra remuneration (circa £10-15k between pension/bonus), this makes for an attractive opportunity with an industry leading employer.