At a Glance
- Tasks: Lead service excellence and client satisfaction across commercial cleaning contracts.
- Company: Established support services business with a focus on operational excellence.
- Benefits: Competitive salary, management package, professional development, and recognition programmes.
- Other info: Collaborative leadership environment with opportunities for career growth.
- Why this job: Shape service standards and make a real impact in a growing business.
- Qualifications: Experience in managing multi-site service operations and strong client relationship skills.
The predicted salary is between 70000 - 70000 £ per year.
A well-established, multi-site support services business is seeking a Head of Service Delivery to lead service excellence, client satisfaction, and contract performance across a large portfolio of commercial contracts. Operating within the commercial cleaning sector, the organisation delivers services across education, office, healthcare, and leisure environments, supporting hundreds of client locations and a substantial operational workforce.
This senior leadership position will take responsibility for ensuring service standards, compliance, and customer outcomes remain consistently high across the business. The successful candidate will work closely with operational leadership teams to drive continuous improvement, strengthen client relationships, and support future growth.
Key Responsibilities- Drive service quality and consistency across a multi-site contract portfolio.
- Monitor and improve KPI and SLA performance.
- Identify underperforming contracts and implement improvement plans.
- Develop scalable service delivery processes and best practices.
- Build and maintain senior-level client relationships.
- Lead service reviews and manage escalated issues.
- Ensure high levels of customer satisfaction and contract retention.
- Partner with operational teams to ensure effective service execution.
- Support mobilisation of new and complex contracts.
- Contribute to operational planning and continuous improvement initiatives.
- Lead Health, Safety, Quality and Environmental functions.
- Promote a strong culture of compliance and operational excellence.
- Ensure adherence to regulatory requirements and customer standards.
- Support tender, retention and presentation activity.
- Provide operational expertise during bid and mobilisation stages.
- Contribute to strategic business improvement projects.
We are interested in speaking with senior leaders who have experience managing large-scale, multi-site service operations and client-facing contract portfolios. Suitable backgrounds include:
- Commercial Cleaning Services
- Facilities Management (FM)
- Soft Services Management
- Contract Services
- Workplace Services
- Building Support Services
- Property Services
- Environmental Services
- Outsourced Business Services
- Significant leadership experience within commercial cleaning or facilities management.
- Proven success managing multi-site contracts and service delivery teams.
- Strong understanding of KPIs, SLAs, compliance, and continuous improvement.
- Experience developing senior client relationships and retaining key accounts.
- Knowledge of Health & Safety, Quality and Environmental management frameworks.
- Full UK driving licence and willingness to travel across client locations.
- A highly influential leadership role within a growing support services business.
- Opportunity to shape service standards and operational performance at scale.
- Collaborative senior leadership environment.
- Ongoing professional development opportunities.
- Recognition and reward programmes.
- Mileage allowance and office-based parking.
Head of Service Delivery - Soft FM and Cleaning in Chesterfield employer: PRS
Join a well-established support services business in the Thames Valley/South East, where you will lead service excellence and client satisfaction in a dynamic and collaborative environment. With a focus on professional development and recognition, this role offers the chance to shape operational performance across a diverse portfolio while enjoying a competitive salary and management package. Experience a culture that prioritises compliance, quality, and continuous improvement, all while making a meaningful impact in the commercial cleaning sector.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Service Delivery - Soft FM and Cleaning in Chesterfield
✨Join Local Community Boards
Get involved in local community boards or forums related to janitorial services. You'll find job postings and connect with businesses in your area, which can really bolster your chances of landing that full-time gig at places like PRS.
✨Network with Industry Pros
Don't underestimate the power of networking! Attend industry-specific events or workshops in your locality. Chatting with people already in the field can lead you to hidden job opportunities that might not even be advertised yet.
✨Show Off Your Skills
Consider creating a simple portfolio that outlines your experience and specific skills in janitorial services. You can showcase before-and-after photos of your work or even testimonials from past employers. This can help you stand out when applying at places like PRS.
✨Apply Directly and Keep it Local
When you see a full-time position that sparks your interest, don’t just apply online. If you can, walk into the company, like PRS, with a smile and express your eagerness to contribute. Nothing beats meeting face-to-face and making that personal connection!
We think you need these skills to ace Head of Service Delivery - Soft FM and Cleaning in Chesterfield
Some tips for your application 🫡
Highlight Relevant Experience:When showcasing your experience, focus on any previous roles in janitorial or cleaning services. Include specifics like the types of environments you've worked in – be it offices, schools, or hospitals – and mention any cleaning techniques or equipment you're familiar with. This will show PRS that you’ve got the practical skills needed for the job!
Certifications Matter:If you have any certifications related to cleaning, health and safety, or equipment handling, make sure to include them in your CV. These can really set you apart from other candidates and demonstrate your commitment to quality and safety in your approach, which is crucial in the janitorial industry.
Tailor Your Cover Letter:Your cover letter should explain why you’re interested in working with PRS specifically. Talk about what excites you about the role and how you align with their values. Maybe you love maintaining cleanliness and creating a welcoming environment; let that shine through!
Get Your Availability Clear:Since this is a full-time position, be sure to mention your availability at the beginning of your application. PRS will want to know that you can commit to the hours required, so throwing in your ideal working times can help ease any worry about schedule conflicts!
How to prepare for a job interview at PRS
✨Know Your Cleaning Techniques
Brush up on various cleaning techniques and equipment you're familiar with. Be ready to highlight specific experiences where you've tackled challenging cleaning situations. This could give the hiring team at PRS a glimpse of your hands-on skills!
✨Safety First!
Make sure you're up-to-date on health and safety regulations relevant to janitorial work. We can expect some questions about how you handle hazardous materials or ensure hygiene—demonstrating knowledge here shows you're serious about your job and safety at PRS.
✨Flexibility is Key
As this is a full-time role, be prepared to discuss your flexibility regarding shifts and potential overtime. Employers love to see candidates who are adaptable to changing schedules, so share experiences that highlight your commitment and reliability.
✨Present Your Experience!
If you have a portfolio or references from previous jobs in cleaning services, bring them along or have them ready to share. This can strengthen your case at PRS, showcasing your work ethic and the quality of your previous roles in janitorial services.
