At a Glance
- Tasks: Coordinate maintenance activities and manage service requests in a busy helpdesk environment.
- Company: Join a leading UK Facilities Management contractor with a focus on innovation.
- Benefits: Competitive salary, career growth, and a supportive team atmosphere.
- Other info: Opportunity to work on diverse projects across various sectors.
- Why this job: Be the key contact in a dynamic role that keeps operations running smoothly.
- Qualifications: Experience in FM Helpdesk or Contract Support and strong communication skills.
The predicted salary is between 24000 - 32000 £ per year.
£28,000 – £34,000 per annum (dependent on experience)
Location - St Albans (On-Site)
Full-Time, Permanent
PRS are partnered with a UK-based Facilities Management and Building Services contractor delivering hard FM, statutory compliance and specialist maintenance services across commercial, education, healthcare and public-sector estates.
The Opportunity
We’re looking for a Contract Support Administrator to join our FM Helpdesk team. This is a mid-level role ideal for someone with prior Facilities Management helpdesk or contract support experience who thrives in a busy, organised environment and enjoys working independently.
You’ll be responsible for coordinating reactive and planned maintenance activities across a defined portfolio of contracts, building strong working relationships with engineers and Contract Managers, and keeping systems and compliance documentation up to date.
What You’ll Do
- FM Helpdesk & CAFM Administration
- Act as a primary point of contact for service requests by phone and email
- Log, prioritise and manage reactive and PPM tasks within the CAFM system
- Allocate work to in-house engineers and approved subcontractors
- Monitor job progress and chase updates to ensure timely task closure
- Maintain accurate CAFM records, asset data and compliance documentation
- Planned Maintenance & Compliance Support
- Issue and manage PPM schedules
- Coordinate specialist PPM visits and chase service reports
- Maintain electronic site and contract files to audit-ready standards
- Support Contract Managers with compliance / statutory documentation
- Commercial & Financial Administration (Defined Scope)
- Raise, track and close purchase orders using Xero
- Process and validate supplier and subcontractor invoices
- Resolve basic invoice and PO queries (no budget ownership)
About You
- Essential
- Previous experience in an FM Helpdesk or Contract Support role
- Experience using a CAFM system in a helpdesk or contract support environment
- Organised, detail-focused and comfortable managing multiple live tasks
- Excellent customer service and stakeholder communication skills
- Able to work independently within a supportive team
- Qualifications
- GCSEs (or equivalent) including English and Maths (essential)
- FM, administration, or CAFM-related qualifications (desirable)
Locations
Contract Administrator in Cheshire, Warrington employer: PRS
At PRS, we pride ourselves on being an excellent employer, offering a supportive and dynamic work environment in St Albans. Our team-oriented culture fosters professional growth, with opportunities for development in Facilities Management, while our competitive salary and benefits package ensures that our employees feel valued and motivated. Join us to be part of a company that prioritises employee well-being and career advancement in a thriving sector.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Administrator in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the Facilities Management sector. Let them know you're on the lookout for a Contract Support Administrator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by brushing up on your CAFM system knowledge. Be ready to discuss how you've managed reactive and planned maintenance tasks in the past. Show us you can handle the pressure and keep things organised!
✨Tip Number 3
When applying, make sure to highlight your customer service skills. As a Contract Support Administrator, you'll be the go-to person for service requests. We want to see how you can build strong relationships with engineers and Contract Managers!
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Contract Administrator in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Contract Support Administrator role. Highlight your previous experience in FM helpdesk or contract support, and don’t forget to mention any relevant qualifications. We want to see how your skills match what we’re looking for!
Show Off Your Organisational Skills:In your application, give examples of how you’ve managed multiple tasks in a busy environment. We love candidates who can juggle priorities and keep everything organised, so let us know how you do it!
Highlight Customer Service Experience:Since this role involves a lot of communication with engineers and Contract Managers, make sure to showcase your customer service skills. Share specific instances where you’ve provided excellent support or resolved issues effectively.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your details directly to us. We can’t wait to see your application!
How to prepare for a job interview at PRS
✨Know Your CAFM Systems
Make sure you brush up on your knowledge of CAFM systems before the interview. Be ready to discuss your experience with them and how you've used them in previous roles. This will show that you're not just familiar with the tools, but that you can effectively manage tasks within them.
✨Showcase Your Organisational Skills
Since this role requires juggling multiple tasks, prepare examples that highlight your organisational skills. Think of specific situations where you successfully managed competing priorities or maintained accurate records. This will demonstrate your ability to thrive in a busy environment.
✨Emphasise Customer Service Experience
As a Contract Support Administrator, you'll be the first point of contact for service requests. Be ready to share instances where you provided excellent customer service, resolved issues, or built strong relationships with stakeholders. This will illustrate your capability to handle communication effectively.
✨Prepare Questions About Compliance
Since compliance is a key part of the role, come prepared with questions about how the company manages compliance documentation and audits. This shows your interest in the position and your understanding of its importance, plus it gives you insight into their processes.
