At a Glance
- Tasks: Lead a dynamic team, ensuring top-notch service and client satisfaction in a prestigious environment.
- Company: Join PRS, a leader in facilities management, known for its innovative approach and strong team culture.
- Benefits: Enjoy competitive pay, professional development opportunities, and a supportive work environment.
- Other info: Full-time role with opportunities for growth and leadership in a vibrant industry.
- Why this job: Make an impact by managing key accounts and driving operational excellence in a collaborative setting.
- Qualifications: 3+ years in account management, with a solid grasp of M&E disciplines and organisational skills.
The predicted salary is between 43200 - 72000 £ per year.
Account Director - Technical Facilities Management
Location: Battersea, London
Portfolio: Approximately 30 commercial buildings
Employment Type: Full-Time
About the Role
An exciting opportunity has arisen for an experienced Account Director to take overall responsibility for the delivery of technical facilities management and maintenance services across a prestigious portfolio of approximately 30 buildings in Battersea, London.
The role will sit at the senior leadership level of the account, providing strategic and operational direction across planned preventative maintenance, reactive maintenance, statutory compliance, engineering operations, subcontractor management, health & safety and commercial performance.
You will be responsible for maintaining a first-class service to a major global technology client, ensuring all buildings, critical systems and assets are maintained to the highest standards while consistently achieving contractual KPIs and SLAs.
Key Responsibilities
- Take overall accountability for the successful delivery of the hard services and maintenance contract across a 30-building portfolio.
- Lead and develop a large multi-disciplinary engineering and facilities management team.
- Ensure all PPM, reactive maintenance and statutory compliance requirements are delivered on time and to the required standards.
- Maintain strong oversight of building performance, asset condition and maintenance strategies.
- Ensure all contractual KPIs, SLAs and performance targets are consistently achieved or exceeded.
- Act as the senior escalation point for the client across operational, technical and service-related matters.
- Develop and maintain a strong strategic relationship with senior client stakeholders.
- Take ownership of the account's P&L, forecasting, budgets, cost control and commercial performance.
- Identify opportunities for additional works, projects, lifecycle investment and service improvements.
- Manage and govern specialist subcontractors and suppliers, ensuring performance, compliance and value for money.
- Ensure all maintenance activities are delivered in accordance with health & safety legislation, company procedures and client requirements.
- Lead regular contract performance reviews, producing and presenting operational, financial and technical reports.
- Drive continuous improvement across the estate, identifying opportunities to improve reliability, efficiency and customer experience.
- Ensure appropriate engineering resource levels, succession planning, training and development across the account.
- Support incident management and provide senior leadership during critical failures, emergencies and operational issues.
- Work closely with technical teams to ensure key building systems are maintained and risks are proactively managed.
Technical Environment
The successful candidate will have a strong understanding of technical building services and maintenance, potentially including:
- HVAC & air-conditioning
- BMS / Building Controls
- Electrical distribution
- LV/HV systems
- Generators and UPS
- Mechanical plant
- Life safety systems
- Water systems
- Building fabric
- Planned and reactive maintenance
- Statutory compliance
- Asset management and lifecycle planning
Candidate Requirements
- Proven experience operating at Account Director, Account Manager, Contract Director or Senior Contract Manager level within a technical FM environment.
- Strong background in hard services / engineering maintenance.
- Proven leadership experience managing sizeable engineering and operational teams.
- Strong understanding of PPM, reactive maintenance and statutory compliance.
- Commercially astute with experience managing P&L, budgets, forecasting and contract performance.
- Strong client and senior stakeholder management skills.
- Experience managing subcontractors, suppliers and specialist service providers.
- Strong understanding of health & safety and QHSE requirements.
- Excellent communication, leadership and presentation skills.
- Technical qualification such as HNC, HND, BTEC, Degree or equivalent in Mechanical, Electrical, Building Services or Facilities Management would be advantageous.
The Opportunity
This is a high-profile senior FM position, offering the opportunity to take ownership of a significant London portfolio for a globally recognised technology organisation.
The successful candidate will play a key role in operational excellence, engineering performance, client satisfaction and the ongoing development of the account.
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Account Director employer: PRS
At PRS, we pride ourselves on being an excellent employer, offering a supportive work culture that values employee growth and development. Our team enjoys a permanent contract with a 40-hour work week, competitive benefits, and the unique opportunity to work across diverse medical estates in the Cheshire area, all while having access to a company van for mobility.
StudySmarter Expert Advice🤫
We think this is how you could land Account Director
✨Tip Number 1
Network with professionals in the facilities management and engineering sectors. Attend industry events or join relevant online forums to connect with potential colleagues or mentors who can provide insights into the role and company culture.
✨Tip Number 2
Familiarise yourself with the latest trends in M&E disciplines and next-generation maintenance methods. This knowledge will not only help you stand out during interviews but also demonstrate your commitment to staying current in the field.
✨Tip Number 3
Prepare to discuss your experience in managing P&L responsibilities and how you've successfully led teams in previous roles. Be ready to share specific examples that highlight your leadership and operational management skills.
✨Tip Number 4
Research PRS and their approach to client relationships and service delivery. Understanding their values and operational strategies will allow you to tailor your discussions and show how you can contribute to their success.
We think you need these skills to ace Account Director
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in account management and facilities services. Emphasise your P&L responsibility and any leadership roles you've held, as these are crucial for the Account Director position.
Craft a Compelling Cover Letter:In your cover letter, address how your skills align with the job requirements. Mention your experience with M&E disciplines and your ability to manage client relationships effectively. Use specific examples to demonstrate your achievements.
Showcase Leadership Skills:Since the role involves managing a team, highlight your leadership style and any coaching or mentoring experiences. Discuss how you have successfully led teams in previous roles and improved operational performance.
Prepare for Interviews:If invited for an interview, be ready to discuss your approach to change management and governance. Prepare examples of how you've handled contract renewals and ensured compliance with health and safety regulations.
How to prepare for a job interview at PRS
✨Showcase Your Leadership Skills
As an Account Director, you'll be expected to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching and support strategies.
✨Understand Financial Management
With P&L responsibility being a key part of the role, brush up on your financial management skills. Be ready to discuss how you've handled budgets and financial reporting in previous positions.
✨Demonstrate Client Relationship Management
This role requires strong client relationship skills. Prepare to share specific instances where you've developed and maintained relationships with key stakeholders, highlighting your communication style and approach.
✨Prepare for Technical Questions
Given the technical nature of the role, ensure you have a solid understanding of M&E disciplines and maintenance methods. Be prepared to answer questions that assess your technical knowledge and problem-solving abilities.
