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- Tasks: Lead a dynamic team, ensuring top-notch service and client satisfaction in a prestigious environment.
- Company: Join PRS, a leader in facilities management, known for its innovative approach and strong team culture.
- Benefits: Enjoy competitive pay, professional development opportunities, and a supportive work environment.
- Why this job: Make an impact by managing key accounts and driving operational excellence in a collaborative setting.
- Qualifications: 3+ years in account management, with a solid grasp of M&E disciplines and organisational skills.
- Other info: Full-time role with opportunities for growth and leadership in a vibrant industry.
The predicted salary is between 43200 - 72000 £ per year.
PRS Greater London, England, United Kingdom
Account Director
PRS Greater London, England, United Kingdom
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This range is provided by PRS. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Recruitment Professional for Facilities Managers, Building Services Engineers within the Built environment.
We are seeking an Account Director to work in a very prestigious environment to join an established team, all from a various trades who make up the building services team consisting of 40 staff.
Main Duties & Responsibilities:
- Establish and maintain the consistent operational service level to ensure customer satisfaction and contract measures.
- P&L responsibility for £5M + £2m in extra works
- Provide support and coaching for direct reports.
- Ensure technical support and infrastructure is maintained at all times.
- Ensure an effective process is in place for change management and governance.
- Prepare & conduct presentations/proposals when required that are suitable for executive-level review.
- 40 engineering staff reporting in through various avenues
- Ensure contract quality documentation & implementation programs are produced.
- Ensure contract renewals are completed within change control procedures & operational performance & the account P&L is reviewed annually
- Development and management of client relationships between all key stakeholders.
- Innovative management to meet changing business or operational circumstances.
- Ensuring that incident, operational and financial management reports are submitted in the agreed format and in line with the reporting dates and contract requirements.
- Management and oversight of P2P processes including WIP/Debt management.
- Inform the Divisional Director of all contract issues that are likely to impact internally or externally.
- Full understanding of contract requirements.
- Ensure property site audits are undertaken on a regular basis and feedback is acted upon
- Effective leadership and communication style to manage all incidents and any escalations.
- Ensure that high quality, professional and courteous service is delivered at all times.
- Ensure all statutory & mandatory inspections are completed in accordance with the annual program and in accordance with the contract.
- Review all reactive works and response at least monthly.
- Implement any change process agreed to improve operational performance.
- Development of service offering, particularly project work.
- Ensure correct control measures and cost controls are in place.
- Ensure department procedures are followed with continual review with any improvements identified, implemented for Contract Management including – Helpdesk, Operatives & Admin
- Spearhead the HR management for the contract.
- Ensure Health & Safety and Environmental compliance.
- Ensure company standard operating procedures are implemented & adhered to at all times.
- Monitor and report on compliance regarding completion of Risk Assessments, implement improvement program where required.
- Develop staff training program & identify skill gap analysis requirements.
Essential Qualifications & Experience:
- Competent working knowledge of M&E discipline and next-generation maintenance methods.
- A sound level of administration and organisational skills.
- 3+ years’ experience at Account Director or Key Account Manager level.
- Computer literate with CAFM systems and MS Office applications.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Engineering and Management
-
Industries
Facilities Services
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Account Director employer: PRS
Contact Detail:
PRS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director
✨Tip Number 1
Network with professionals in the facilities management and engineering sectors. Attend industry events or join relevant online forums to connect with potential colleagues or mentors who can provide insights into the role and company culture.
✨Tip Number 2
Familiarise yourself with the latest trends in M&E disciplines and next-generation maintenance methods. This knowledge will not only help you stand out during interviews but also demonstrate your commitment to staying current in the field.
✨Tip Number 3
Prepare to discuss your experience in managing P&L responsibilities and how you've successfully led teams in previous roles. Be ready to share specific examples that highlight your leadership and operational management skills.
✨Tip Number 4
Research PRS and their approach to client relationships and service delivery. Understanding their values and operational strategies will allow you to tailor your discussions and show how you can contribute to their success.
We think you need these skills to ace Account Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and facilities services. Emphasise your P&L responsibility and any leadership roles you've held, as these are crucial for the Account Director position.
Craft a Compelling Cover Letter: In your cover letter, address how your skills align with the job requirements. Mention your experience with M&E disciplines and your ability to manage client relationships effectively. Use specific examples to demonstrate your achievements.
Showcase Leadership Skills: Since the role involves managing a team, highlight your leadership style and any coaching or mentoring experiences. Discuss how you have successfully led teams in previous roles and improved operational performance.
Prepare for Interviews: If invited for an interview, be ready to discuss your approach to change management and governance. Prepare examples of how you've handled contract renewals and ensured compliance with health and safety regulations.
How to prepare for a job interview at PRS
✨Showcase Your Leadership Skills
As an Account Director, you'll be expected to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching and support strategies.
✨Understand Financial Management
With P&L responsibility being a key part of the role, brush up on your financial management skills. Be ready to discuss how you've handled budgets and financial reporting in previous positions.
✨Demonstrate Client Relationship Management
This role requires strong client relationship skills. Prepare to share specific instances where you've developed and maintained relationships with key stakeholders, highlighting your communication style and approach.
✨Prepare for Technical Questions
Given the technical nature of the role, ensure you have a solid understanding of M&E disciplines and maintenance methods. Be prepared to answer questions that assess your technical knowledge and problem-solving abilities.
