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For Companies At a Glance
- Tasks: Provide front-of-house service, handle calls, and manage email enquiries.
- Company: Join a busy team in Cardiff, delivering excellent customer service.
- Benefits: Gain experience in a professional environment with flexible hours.
- Why this job: Perfect for those seeking short-term work in a dynamic setting.
- Qualifications: Strong communication skills and basic IT knowledge required.
- Other info: Standard DBS check is essential; previous receptionist experience is a plus.
We are currently seeking a reliable and professional Helpdesk/Receptionist to provide 2 weeks cover at a busy front desk in Cardiff. This is an ideal opportunity for someone with strong interpersonal skills and a proactive approach to work in a fast-paced, customer-focused environment.
Key Responsibilities:
- Deliver a friendly and professional front-of-house service
- Handle and direct incoming telephone calls efficiently
- Monitor and respond to email enquiries
- Liaise with staff, members of the public, and contractors to support with general queries
- Carry out general administrative duties including filing and documentation
Requirements:
- Excellent communication and organisational skills
- Competency with basic IT systems (e.g., email, Microsoft Office)
- Ability to multitask and remain calm under pressure
- A valid Standard DBS is essential for this role
- Previous experience in a receptionist or helpdesk role is an advantage
If you’re looking for a short-term opportunity to work in a supportive and professional setting, we’d love to hear from you!
Receptionist – Cardiff employer: PRS Ltd
Contact Detail:
PRS Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist – Cardiff
✨Tip Number 1
Familiarise yourself with the specific duties of a receptionist in a busy environment. Understanding the nuances of handling calls and managing inquiries will help you stand out during any informal discussions or interviews.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Being able to convey information clearly and professionally is crucial for this role, especially when dealing with various stakeholders.
✨Tip Number 3
Research common IT systems used in reception roles, such as Microsoft Office and email management tools. Being able to demonstrate your competency with these systems can give you an edge over other candidates.
✨Tip Number 4
Prepare for potential situational questions that may arise during an interview. Think about how you would handle difficult customers or multitasking under pressure, as these scenarios are likely to come up in a fast-paced environment.
We think you need these skills to ace Receptionist – Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in receptionist or helpdesk roles. Emphasise your communication skills and any previous customer service experience.
Craft a Strong Cover Letter: Write a cover letter that showcases your interpersonal skills and proactive approach. Mention your ability to handle multiple tasks and remain calm under pressure, as these are key for the role.
Highlight IT Competency: Since the job requires basic IT skills, ensure you mention your proficiency with Microsoft Office and email systems. Provide examples of how you've used these tools in past roles.
Check DBS Requirements: Confirm that you have a valid Standard DBS certificate, as this is essential for the role. If you don’t have one, consider obtaining it before applying to avoid delays.
How to prepare for a job interview at PRS Ltd
✨Showcase Your Interpersonal Skills
As a receptionist, strong interpersonal skills are crucial. Be prepared to demonstrate your ability to communicate effectively and engage with different types of people during the interview.
✨Familiarise Yourself with Common IT Systems
Since the role requires competency with basic IT systems, brush up on your knowledge of Microsoft Office and email management. You might be asked about your experience with these tools, so be ready to discuss them.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as managing multiple calls or dealing with difficult customers. Think of examples from your past experiences that highlight your problem-solving abilities.
✨Demonstrate Your Calmness Under Pressure
Working in a busy front desk environment can be challenging. Share examples of how you've successfully managed stressful situations in the past, showcasing your ability to multitask and remain composed.
