M&E Operations Manager in City of Westminster

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• Building Services Contract Manager
• M&E Service Provider
• High Profile Account – London (West End)
• £65-68k Salary
• Car Allowance
• Pension
• Etc

Our customer are a well established and growing FM Service provider, operating in both the UK and Europe, who seek a Contract / Operations Manager to join the team delivering M&E services one of their long-held accounts in Central London, close to Oxford Street. This organisation are responsible for planned and reactive maintenance to electrical, mechanical and general building services systems within this building, man-management of a team of multi-skilled engineers, support staff as well as liaison with specialist contractors to deliver a 5* service. Guideline salary for this position is £65-68,000, while package comprises of a car allowance (£5,000) as well as standard benefits such as pension, healthcare, etc.

Responsibilities

• Responsible and full accountability for operational service delivery, financial management (P&L), people management, compliance and risk management
• Delivery of contractual commitments and monthly, quarterly and annual reporting to the client
• Delivery of internal monthly reporting and presenting to senior stakeholders
• Evaluate applicable proposals and required changes to services identifying financial, personnel and operational performance implication and improvements
• Responsible for contract strategic alignment and development, exploiting and securing all opportunities to deliver increased turnover and profitability
• Ensure succession planning arrangements are in place
• Ensuring business policies and processes are effectively communicated and implemented within the contract, with a key focus on QHSE, statutory legislation, Health & Wellbeing and DE&I
• Engages executive involvement as needed to leverage the broader Business to introduce new scope & business pricing, as part of delivering an integrated set of services
• Direct management and engagement of preferred/approved supply chain
• Sets and supports the overall strategic vision and delivers best in class operational service to help enhance the workplace experience
• Delivering complex projects and ensuring successful delivery
• Risk management – identify risk and adopt appropriate mitigation measures
• Compliance management – ensuring all activities comply with current statutory legislation

While candidates do not need to be qualified in an engineering it is preferable, and any interested parties must have a demonstrable history of delivering M&E maintenance or TFM contracts within a commercial / corporate services environment.

Person Specification

• Experience as an operational and serviced focus leader, in a similar role
• Possess solid understanding of contract commercials
• Be innovative & have proven capabilities to develop & grow contracts / portfolio
• Experience at interfacing at all levels throughout an organisation
• Able to command credibility and can influence a broad range of stakeholders
• High level of personal credibility, customer relationship management, networking and interpersonal skills
• Proven change management experience in the development & implementation of strategic plans
• Exceptional collaboration and community building skills
• Understanding of contracts and commercial models in the market
• Understanding of Industry knowledge and trends

This is a well-known and long established account, which this organisation have run the M&E services for circa ten years. A fast-paced environment, it requires working alongside the account manager in order to liaise with on-site customer, and will suit a focused and articulate individual who can deliver a strong service, be reachable and accountable with regular meetings, and drive positive culture for the site-based team.

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