PRS for Music is seeking a dedicated professional to own and resolve complex member escalations and complaints, including external dispute-resolution cases where required.
The role requires confident decision-making, discretion and collaboration with Member Support, senior stakeholders and external bodies to ensure fair, timely outcomes. The hybrid London-based position offers diverse benefits and development opportunities.
#J-18808-Ljbffr
Senior Member Complaints & Escalations Lead employer: PRS for Music
At PRS for Music, we pride ourselves on being an exceptional employer that champions creativity and individuality within a dynamic work environment. Our commitment to employee growth is evident through our investment in professional development and a culture that celebrates diversity and inclusion. With a hybrid working model and generous benefits, including enhanced family leave and the flexibility to work from anywhere for part of the year, we empower our Sales Consultants to thrive while making a meaningful impact in the music industry.
