At a Glance
- Tasks: Lead quality assurance and manage complaints to enhance member experience.
- Company: PRS for Music, dedicated to improving music rights for members.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Join a passionate team focused on collaboration and innovation.
- Why this job: Make a real difference in member satisfaction and drive impactful improvements.
- Qualifications: Experience in quality assurance and strong communication skills.
The predicted salary is between 30150 - 36850 £ per year.
PRS for Music is seeking a Quality Assurance and Complaints Lead to continuously improve the member experience by owning robust QA and complaints frameworks. You will lead end-to-end handling of cases, ensuring fair, evidence-based resolutions and clear communication to members and stakeholders.
You will strengthen the QA framework across cases, calls, and data within the Membership department, driving improvements through insights, root-cause analyses and cross-team collaboration.
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Quality Assurance & Complaints Lead employer: PRS for Music
At PRS for Music, we pride ourselves on being an exceptional employer that fosters a collaborative and supportive work culture. As a Junior Service Delivery Manager, you will benefit from continuous professional development opportunities while working in a dynamic environment that values accountability and innovation. Our commitment to excellence in service delivery ensures that you will be part of a team dedicated to providing outstanding support to both internal and external stakeholders.
