PRS for Music is seeking a Process Improvement Consultant to identify and deliver evidence-led enhancements within the Membership department. You will optimise member support processes, knowledge, and systems usage to reduce avoidable contact and improve first-contact resolution.
The role involves demand analysis across channels, collaboration with Member Support and wider teams, and engagement with third parties such as ICE and affiliate societies.
#J-18808-LjbffrMember Experience Process Optimization Lead employer: PRS for Music
At PRS for Music, we pride ourselves on being an exceptional employer that fosters a collaborative and supportive work culture. As a Junior Service Delivery Manager, you will benefit from continuous professional development opportunities while working in a dynamic environment that values accountability and innovation. Our commitment to excellence in service delivery ensures that you will be part of a team dedicated to providing outstanding support to both internal and external stakeholders.
