Operations Specialist Global Revenue Assurance in London

Music wouldn't exist without the work of songwriters, composers and publishers. We're here to represent them and make sure that they are paid for their work. After more than a century in the industry, we continue to innovate as a world-leading organisation.

This role is part of the International department at PRS, who are a passionate team of over 20 responsible for driving and assuring International revenues that are the highest of any Music Collective Management Organisation in the world. The department works across a range of areas including society relationship and service management, revenue assurance, and direct licensing.

This role sits within the Global Revenue Assurance function and is responsible for managing the end-to-end claims process for PRS member music usage reported by partner societies worldwide. It also provides support for a range of ad hoc revenue assurance initiatives.

• Handle the full claims lifecycle - from identification and submission through to tracking and reporting- working directly with the partner society or in collaboration with the Society Relations Team.
• Produce and submit outgoing claims to partner societies through cue sheet production, Music Recognition Technology and other validated data sources.
• Collaborate intra-departmentally with subject matter experts to coordinate and resolve multi-regional incoming claims.
• Promote and champion automated claims resolution tools and resources (e.g., CIS-Net) across PRS and amongst partner societies to drive efficiency and best practice.

At PRS for Music, we want you to bring the best version of yourself to work. We believe that celebrating individuality promotes a culture of acceptance and openness. Along with being whoever you want to be, in an ideal world you will also have:

• Relevant experience in a similar function.
• Technical knowledge necessary to allow learning the operation of relevant system.

• BA/BS degree.
• Experience in claims generation, submission and query resolution.
• Understanding of PRS for Music systems.
• Ability to collect, clean and analyse data sets, or willingness to learn.

• We trust, value, and support our people to make the difference.
• We believe that diversity of thought and experience provides the platform for innovation and creativity.
• We are consciously inclusive and have eight Affinity Groups which you can join and make an impact.
• We invest in the development of our people to drive our ambitions forward.
• We offer a range of family friendly leave including enhanced maternity and paternity, grandparent, fertility, reproductive and menopause support.
• We know time to rest and recharge is important which is why we offer 25 days holiday entitlement with the option to top up twice annually up to a maximum of 30 days.
• Employees can work from anywhere in the world for up to eight weeks of the year.
• Plus a whole range of other benefits, including retail discounts, gym discounts, season ticket or bicycle loan.

Our interview process for this role is simple:

• First stage interview will take place virtually on MS Teams.
• Second stage interview will take place in person at our London Bridge Hub.
• We use competency-based questions within our interviews. This allows you to provide examples of situations where you have had to demonstrate the required skills relevant to the role you are applying for. To assist your preparation for interview, research the STAR method to aid bringing your examples to life.

We offer a hybrid working model, allowing employees to work from home up to three days a week. To ensure the health and safety of all our employees, if you wish to work from home for more than 2.5 days per week, we will conduct a quick and easy remote-working assessment.

If you sound like you could be the right person for the job, apply now. At PRS we are committed to equity, diversity, inclusion and belonging for all. We have taken a holistic approach to ensure that no one feels excluded regardless of age, class, sexuality, gender, race, religion, or ability. We value the needs of everyone in our organisation and strive to build an environment where our employee's contributions are recognised in order that everyone may thrive.