At a Glance
- Tasks: Support members by resolving queries through calls and emails while enhancing service processes.
- Company: Join a world-leading organisation dedicated to representing songwriters and composers.
- Benefits: Enjoy 25 days holiday, remote work options, and family-friendly leave policies.
- Other info: Dynamic team environment with opportunities for personal and professional development.
- Why this job: Make a real difference in the music industry while growing your skills.
- Qualifications: Experience in customer service and proficiency in Microsoft Office and CRM systems.
The predicted salary is between 26116 - 26738 £ per year.
Music wouldn't exist without the work of songwriters, composers and publishers. We're here to represent them and make sure that they are paid for their work. After more than a century in the industry, we continue to innovate as a world-leading organisation.
We are looking for Member Support Advisors to join us on a 12 month basis. In this role, you will support our members by handling, investigating, and resolving a high volume of contacts and queries, ensuring quality, productivity, and adherence to standards.
Responsibilities:
- Supporting our members through email, calls and other channels.
- Collaborating with internal and external parties to resolve queries.
- Staying updated with training to provide accurate information.
- Helping develop processes to improve member services.
- Participating in team days and feedback sessions to enhance processes through technology and knowledge sharing.
About You:
- Experience working in a fast-paced, target-driven, customer-focused environment.
- GCSEs in Maths and English or equivalent.
- Proficiency with software platforms such as Microsoft Office and Customer Relationship Management (CRM) systems.
- A commitment to learning how to manage complex queries and a desire to grow within PRS for Music.
What’s in it for you?
- We trust, value, and support our people to make the difference.
- We believe that diversity of thought and experience provides the platform for innovation and creativity.
- We are consciously inclusive and have eight Affinity Groups which you can join and make an impact.
- We invest in the development of our people to drive our ambitions forward.
- We offer a range of family friendly leave including enhanced maternity and paternity, grandparent, fertility, reproductive and menopause support.
- We know time to rest and recharge is important which is why we offer 25 days holiday entitlement with the option to top up twice annually up to a maximum of 30 days.
- Employees can work from anywhere in the world for up to eight weeks each year.
- Plus a whole range of other benefits, including retail discounts, gym discounts, season ticket or bicycle loan.
Location:
On-site induction training for this role is delivered in-person, at our London Bridge Hub. This can take up to two weeks - afterwards you will be required to attend the Hub regularly to ensure that you're fully equipped to succeed in your role. Once your initial training period is completed, you will be required to attend the Hub for at least two days per month, subject to management discretion. The remaining days can be worked remotely or in the Hub - your choice! To ensure the health and safety of all our employees, if you wish to work from home for more than 2.5 days per week, we will conduct a quick and easy remote-working assessment.
At PRS we are committed to equity, diversity, inclusion and belonging for all. We have taken a holistic approach to ensure that no one feels excluded regardless of age, class, sexuality, gender, race, religion, or ability. We value the needs of everyone in our organisation and strive to build an environment where our employee’s contributions are recognised in order that everyone may thrive.
Member Support Advisor (12 month FTC) in London employer: PRS for Music
At PRS for Music, we pride ourselves on being an exceptional employer that champions diversity, innovation, and employee growth. Our supportive work culture fosters collaboration and creativity, while our comprehensive benefits package, including generous leave policies and flexible working arrangements, ensures a healthy work-life balance. Located in the vibrant London Bridge area, we offer a dynamic environment where you can thrive and make a meaningful impact in the music industry.
StudySmarter Expert Advice🤫
We think this is how you could land Member Support Advisor (12 month FTC) in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like PRS for Music.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like PRS for Music. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Member Support Advisor (12 month FTC) in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to PRS for Music.
How to prepare for a job interview at PRS for Music
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in PRS for Music's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services PRS for Music offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
