At a Glance
- Tasks: Lead and transform member support experiences across various channels.
- Company: PRS for Music, a leader in the music industry.
- Benefits: Competitive salary, leadership opportunities, and a chance to make a difference.
- Other info: Join a passionate team dedicated to operational excellence and member satisfaction.
- Why this job: Shape the future of member experience in a dynamic environment.
- Qualifications: Proven senior leadership experience and expertise in CRM systems.
The predicted salary is between 80000 - 120000 £ per year.
PRS for Music is seeking a Head of Member Experience & Support to lead and transform the contact and case handling experience across all member touchpoints.
You will report to the Chief Membership Officer and steer a team of around 40 staff through multi‑channel support and digitalisation initiatives.
The role requires a proven track record in senior leadership, change management and CRM systems, with a focus on continuous improvement, member satisfaction and operational excellence.
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We think you need these skills to ace Director of Member Experience & Support
Senior Leadership
Change Management
CRM Systems
Continuous Improvement
Member Satisfaction
Operational Excellence
Team Management
