PRS for Music is seeking a Team Leader (Member Support) to lead a high-performing team of Customer Service Advisers. You will balance demand, coach the team, and drive service improvements while maintaining accountability and strong performance culture.
Your role will include coaching, performance management, and overseeing recruitment, onboarding and development activities to ensure staff success and progression within a hybrid working model.
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Customer Service Team Lead — Hybrid, Growth & Impact employer: PRS for Music
At PRS for Music, we pride ourselves on being an exceptional employer that champions creativity and individuality within a dynamic work environment. Our commitment to employee growth is evident through our investment in professional development and a culture that celebrates diversity and inclusion. With a hybrid working model and generous benefits, including enhanced family leave and the flexibility to work from anywhere for part of the year, we empower our Sales Consultants to thrive while making a meaningful impact in the music industry.
