PRS for Music Ltd is seeking a dedicated Member Resolution & Complaints Manager to own complex escalations from receipt to resolution, coordinating with internal teams and external bodies when required. The role demands decisive, discreet judgment and collaboration across departments to improve service outcomes.
The ideal candidate will manage investigations, provide timely updates to stakeholders, and generate insights to drive learning and avoid recurrence.
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Member Resolution & Complaints Lead (Hybrid) employer: Prs For Music Ltd
At PRS Members' Fund, we pride ourselves on being an exceptional employer dedicated to supporting our team and the music community. Our inclusive work culture fosters innovation and creativity, while our commitment to employee development ensures that you can grow alongside us. With a range of family-friendly benefits and a hybrid working model, we provide a supportive environment where your contributions are valued and recognised.
