At a Glance
- Tasks: Lead and transform member experience and support teams for enhanced service delivery.
- Company: PRS for Music, a leading organisation in the music industry.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Join a dynamic team focused on innovation and member satisfaction.
- Why this job: Shape the future of member interactions and drive impactful changes.
- Qualifications: Strong leadership skills and experience in contact centre practices.
The predicted salary is between 60000 - 80000 £ per year.
PRS for Music is seeking a Head of Member Experience & Support.
You will lead the Member Experience and Support teams, shaping how members contact and interact with the organisation across channels.
This role reports to the Chief Membership Officer and focuses on transforming service delivery, digital self-serve, and data-driven performance improvements.
The role requires strong leadership, experience delivering change, and deep knowledge of contact centre practices.
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Member Experience & Support Director in London employer: Prs For Music Ltd
At PRS For Music Ltd, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. Our remote-friendly approach allows for flexibility while working within a diverse team dedicated to accuracy and excellence in royalty distributions. We offer ample opportunities for employee growth and development, making it a rewarding place for those looking to make a meaningful impact in the music industry.
