At a Glance
- Tasks: Manage and oversee delivery of operational services, ensuring top-notch customer service.
- Company: Join a dynamic team at PRS for Music, focused on innovation and collaboration.
- Benefits: Enjoy competitive pay, professional growth opportunities, and a supportive work environment.
- Other info: Great chance to learn and develop your skills in a fast-paced environment.
- Why this job: Be the key player in enhancing service delivery and making a real impact.
- Qualifications: Experience in service delivery or customer operations, with strong organisational skills.
The predicted salary is between 28800 - 43200 £ per year.
To manage delivery of operational services delivered by third parties, ensuring services are delivered consistently, efficiently, and in line with agreed service levels and contractual commitments. To co‑ordinate and monitor delivery of multiple small initiatives simultaneously on behalf of PRS for Music key stakeholders and the customer/supplier, whilst maintaining an excellence in customer service to both internal and external stakeholders.
Responsibilities
- Service Delivery & Operational Oversight: To manage the day‑to‑day delivery of services provided by third parties, ensuring services meet agreed SLAs, KPIs, and quality standards. To monitor service performance, volumes, and outcomes, identifying risks or emerging trends. To act as the first point of contact for operational service issues, coordinating investigation and resolution with the supplier. To ensure service interruptions, failures, or risks are logged, tracked and escalated appropriately. To support consistent service delivery by ensuring operational procedures and working practices are followed.
- Supplier & Stakeholder Management: To build and maintain effective working relationships with supplier contacts and internal stakeholders. To attend and support regular operational service review meetings, contributing performance data, issues, and actions. To support the management of supplier escalations, ensuring actions are clearly defined and followed through. To communicate service issues, changes, and improvements to relevant stakeholders.
- Performance Monitoring & Reporting: To maintain regular service performance reporting, including KPIs, SLAs, volumes and service issues. To track supplier performance against contractual commitments and agreed service standards. To maintain logs of issues, risks, actions, and improvement initiatives.
- Continuous Improvements & Change Support: To identify opportunities for service improvement, efficiency, or improved customer experience. To support the coordination and tracking of service improvement actions. To assist with the implementation of agreed service changes, ensuring clear communication with minimal disruption. To contribute ideas to improve ways of working, reporting, and service consistency.
- General & Development Responsibilities: To deputise for senior service delivery and contract management colleagues when required. To build knowledge of service delivery, supplier management, and contract fundamentals. To support a culture of accountability, collaboration and continuous improvement.
About you
- Experience in a service delivery, operations, supplier management, contract coordination or customer operations role.
- Experience working with third party suppliers or service partners.
- Strong organisational skills with the ability to manage competing priorities.
- Good analytical skills, with confidence working with service data and performance information.
- Clear written and verbal communication skills.
- High attention to detail and a structured approach to problem solving.
- Experience working in a regulated, customer‑focused, or operational services environment.
- Exposure to tracking tasks and deliverables.
- Customer‑focused with a commitment to high quality service delivery.
- Collaborative and professional when working with suppliers and internal teams.
- Confident in raising and escalating issues constructively.
- Reliable, methodical, and accountable for own workload.
- Keen to learn and develop service delivery and supplier management skills.
Junior Service Delivery Manager in London employer: Prs For Music Ltd
At PRS For Music Ltd, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. Our remote-friendly approach allows for flexibility while working within a diverse team dedicated to accuracy and excellence in royalty distributions. We offer ample opportunities for employee growth and development, making it a rewarding place for those looking to make a meaningful impact in the music industry.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Service Delivery Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their SLAs and KPIs so you can discuss how your experience aligns with their needs. Show them you’re not just another candidate!
✨Tip Number 3
Practice your problem-solving skills! Be ready to tackle hypothetical scenarios related to service delivery and stakeholder management. This will show you can think on your feet and handle operational challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Junior Service Delivery Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Junior Service Delivery Manager. Highlight your experience in service delivery, operations, and supplier management, and don’t forget to mention any relevant KPIs or SLAs you've worked with!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about service delivery and how your skills align with our needs. Be sure to mention specific examples that showcase your organisational and analytical skills.
Showcase Your Communication Skills:Since clear communication is key in this role, make sure your application reflects that. Use concise language and structure your thoughts well. This will demonstrate your ability to communicate effectively with both internal and external stakeholders.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Prs For Music Ltd
✨Know Your SLAs and KPIs
Before the interview, make sure you understand what SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) are relevant to the role. Be ready to discuss how you've managed or monitored these in past experiences, as this will show your familiarity with the operational side of service delivery.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled service issues or operational challenges in previous roles. Highlight your structured approach to problem-solving and how you ensured minimal disruption while resolving issues. This will demonstrate your ability to handle the responsibilities of the Junior Service Delivery Manager.
✨Build Relationships
Since the role involves managing relationships with suppliers and stakeholders, think about times when you've successfully built rapport with others. Be ready to share specific examples that illustrate your collaborative nature and how you’ve communicated effectively to resolve issues or improve service delivery.
✨Emphasise Continuous Improvement
The job requires a focus on identifying opportunities for service improvement. Come prepared with ideas or examples of how you've contributed to process enhancements in the past. This shows your proactive mindset and commitment to delivering high-quality service, which is crucial for this position.
