Business Analyst, Transformation in London

Music wouldn't exist without the work of songwriters, composers and publishers. We're here to represent them and make sure that they are paid for their work. After more than a century in the industry, we continue to innovate as a world‑leading organisation.

Our Transformation team is responsible for the delivery of our ambitious transformation portfolio. Our inclusive and customer‑focused team places the PRS values at the heart of everything we do, fostering strong relationships and a high degree of trust with our stakeholders to ensure that we deliver change well.

Our transformation portfolio includes a wide range of initiatives involving systems, process and people change, focusing on ensuring that colleagues have the right information, tools, knowledge and support to work in new ways. This may involve identifying opportunities for improvement, developing new processes and procedures, implementing new technologies or systems, and providing training and support to ensure that all stakeholders are prepared to adapt to the changes.

The ethos of our inclusive and customer‑focused team is one that prioritises respect, collaboration, empathy, flexibility and continuous improvement in order to deliver high quality change.

The Transformation Business Analyst’s role is to identify, analyse and implement transformation initiatives and business process improvements across the organisation. The analyst will take an active role in consistently delivering value and good outcomes to PRS members, customers and colleagues.

The Business Analyst will play a crucial role on a project or programme supporting both the project or programme team and the business. They engage in a project from initiation to closure; making sure that they are focused on always delivering value‑based outcomes. The Business Analyst will apply proven communication, analytical, and problem‑solving skills to help the business make good solution decisions. They will play a pivotal role in ensuring the project or programme’s understanding of business requirements, current capabilities and overall business benefits.

The Business Analyst will be able to understand the organisation’s enterprise‑wide capability model. They will analyse business requirements in line with the current capabilities; leverage the organisation’s resources, identify gaps and continuously improve where applicable.

The Business Analyst will play a critical role in shaping PRS products and services; from conception through launch and beyond. They will conduct a deep business processes analysis and translate business requirements into actionable product features. They will conduct gap and capability analysis with a strong understanding of project benefits and how to realise those.

Responsibilities

• Requirements Management: Design requirements elicitation sessions with relevant stakeholders to understand business needs. Translate the business needs into functional and non‑functional requirements in the form of user stories, process maps, benefits models, and other BA related artefacts. Collaborate with product managers, architects and development teams to define product vision and roadmap. Collaborate with product design team; advocate for a customer/member‑centric design principles in the product development process. Work closely with the stakeholders and the project team to prioritise requirements in line with business value and strategic alignment. Gather lessons learned and maintain a continuous improvements backlog. Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary. Support decision makers in the RFP process; highlighting the scope of work, business requirements and current capabilities.
• Business Process Analysis: Develop and maintain process documentation and workflow diagrams in line with the wider enterprise capability model; enabling PRS to efficiently manage resources and improve operational efficiency. Provide recommendations for process initiatives based on data analysis, feedback and business requirements. Create ‘As‑Is’ and ‘To‑Be’ process flows, perform gap analysis and produce target operating models.
• Stakeholder Management: Collaborate with cross‑functional teams to gather requirements and drive transformation initiatives. Facilitate engagements and communication between different teams to ensure alignment and understanding of goals and defined metrics. Keep stakeholders informed of projects and programmes updates.
• Change Management: Produce gaps analysis documentation to assist the business change function in assessing the business capabilities and readiness for the change. Produce a stakeholder analysis documentation to help drive the change and transition.
• Project Management: Support the Project Manager in the creation of the Project Plan, adding value at task level around capabilities and time required to complete. Assist the Portfolio and Project Managers in optimising the scope, benefits, and risks of proposed projects.

About you

At PRS for Music, we want you to bring the best version of yourself to work. We believe that celebrating individuality promotes a culture of acceptance and openness. Along with being whoever you want to be, in an ideal world you will also have:

Experience & Qualifications: Product‑centric business analyst with a minimum of 3‑5 years in business analysis, product management or process improvement. Ability to create systematic and consistent business requirements and manage those throughout the project lifecycle; with a focus on feasibility, impact, business capabilities and gap analysis to support decision making. Ability to understand an enterprise capability model; develop and maintain process workflow diagrams. Experienced at supporting the design, implementation and launch of products and services and collaborating with the relevant delivery teams. Experienced in system thinking; a holistic approach to analysing how any system’s constituents interrelate and how multiple systems work together in the context of larger products or platforms. Understanding of application development and SDLC (software development life cycle) concepts. Agile, lean and product development / management – related experience is a must. Familiarity with UX principles and product design; with a user‑centric mindset. Experience in creating Business cases and supporting RFPs. Previous experience in using requirements management, project management and data modelling tools is a must. Experience in delivering AI and Automation POCs or products is a plus.

Interpersonal Skills: Growth mindset and curious to support a culture of learning and experimentation, seeking better practices to test and learn. Ability to build positive relationships with stakeholders and be able to liaise at all levels of the organisation with professionalism. Strong communication and interpersonal skills, with the ability to engage and influence stakeholders. Ability to multi‑task, make decisions and manage priorities effectively in a demanding environment under time‑pressed deadlines. Exceptional analytical and creative problem‑solving skills. Great attention to detail, particularly the ability to think through the impact of change. Strong presentation and facilitation skills. High level of self‑motivation and drive with a commitment to delivery. Ability to work independently and in a collaborative environment. Disciplined and conscientious approach. Business / commercially aware.

What’s in it for you?

Here are just a few things that set PRS for Music apart from the crowd: We trust, value, and support our people to make the difference. We believe that diversity of thought and experience provides the platform for innovation and creativity. We are consciously inclusive and have eight Affinity Groups which you can join and make an impact. We invest in the development of our people to drive our ambitions forward. We offer a range of family‑friendly leave including enhanced maternity and paternity, grandparent, fertility, reproductive and menopause support. We know time to rest and recharge is important which is why we offer 25 days holiday entitlement with the option to top up twice annually up to a maximum of 30 days. Employees can work from anywhere in the world for up to eight weeks of the year. Plus a whole range of other benefits, including retail discounts, gym discounts, season ticket or bicycle loan. At PRS we are committed to equity, diversity, inclusion and belonging for all. We have taken a holistic approach to ensure that no one feels excluded regardless of age, class, sexuality, gender, race, religion or ability. We value the needs of everyone in our organisation and strive to build an environment where our employees’ contributions are recognised in order that everyone may thrive.