Lead Operations Analyst

Overview

Music wouldn\’t exist without the work of songwriters, composers and publishers. We\’re here to represent them and make sure that they are paid for their work. After more than a century in the industry, we continue to innovate as a world-leading organisation.

The Role

Working collaboratively across CIO and all departments within PRS, the role will facilitate the successful delivery of a range of IT services and products for business stakeholders across PRS, for transformational and business as usual activity. The role will be a primary interface between CIO and the business, with the main responsibilities being;

• Management of business enhancements and providing support to Transformation Programmes & Projects
• To work with the IT Operations & Planning Manager for day-to-day resource management and reporting, communicating and coordinating across CIO and Transformation

Responsibilities

As our Business Relations and Resource Manager, your day to day duties will be:

• Working closely with the CIO Tech Leads and Business Systems Analysts to manage business enhancement requests: prioritization, backlog maintenance, benefits tracking and budget management
• Acts as a liaison between IT and internal business stakeholders, managing enhancement demand across PRS IT Applications
• Working closely with the Business Relationship Manager, CIO Portfolio Managers & Transformation Project Managers to support the IT Renewal portfolio
• Deputise for the Business Relationship Manager in their absence with PRS business stakeholders
• Working closely with Project Managers and CIO Tech Leads to manage the resource allocation process, facilitate collaboration for resolving resource conflicts and coordinate prioritisation requests.
• Support Project Managers and CIO Tech Leads in building their project and BAU plans in JIRA.
• Carry out JIRA Administrative activities for setting up accounts, projects and resources.
• Supporting reporting from JIRA and Power BI.

About you

At PRS for Music, we want you to bring the best version of yourself to work. We believe that celebrating individuality promotes a culture of acceptance and openness. Along with being whoever you want to be, in an ideal world you will also have:

• Experience of managing internal relationships
• Proficient in MS Office Tools, notably Excel.
• Jira and Power BI experience is desirable, but not essential
• Excellent verbal and written communication skills
• Process orientated. Ability to learn new solutions and processes
• Experience of working to specified project scope and timescales
• Ability to work autonomously
• Organised and time aware, with an ability to prioritise tasks independently of management
• Project management/co-ordination skills

What’s in it for you?

Here are just a few things that set PRS for Music apart from the crowd:

• We trust, value, and support our people to make the difference

• We believe that diversity of thought and experience provides the platform for innovation and creativity

• We are consciously inclusive and have eight Affinity Groups which you can join and make an impact

• We invest in the development of our people to drive our ambitions forward

• We offer a range of family friendly leave including enhanced maternity and paternity, grandparent, fertility, reproductive and menopause support.
• We know time to rest and recharge is important which is why we offer 25 days holiday entitlement with the option to top up twice annually up to a maximum of 30 days
• Employees can work from anywhere in the world for up to eight weeks of the year
• Plus a whole range of other benefits, including retail discounts, gym discounts, season ticket or bicycle loan.

The Process

Our interview process for this role is simple:

• First stage interview will take place virtually on MS Teams.

• Second stage interview will take place in person at our London Bridge Hub.

We use competency-based questions within our interviews. This allows you to provide examples of situations where you have had to demonstrate the required skills relevant to the role you are applying for. To assist your preparation for interview, research the STAR method to aid bringing your examples to life.

Location

We offer a hybrid working model, allowing employees to work from home up to three days a week.

To ensure the health and safety of all our employees, if you wish to work from home for more than 2.5 days per week, we will conduct a quick and easy remote-working assessment.

If you sound like you could be the right person for the job, apply now.

At PRS we are committed to equity, diversity, inclusion and belonging for all. We have taken a holistic approach to ensure that no one feels excluded regardless of age, class, sexuality, gender, race, religion, or ability. We value the needs of everyone in our organisation and strive to build an environment where our employee’s contributions are recognised in order that everyone may thrive.

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