Lead CIO Operations Manager

Music wouldn't exist without the work of songwriters, composers and publishers. We're here to represent them and make sure that they are paid for their work. After more than a century in the industry, we continue to innovate as a world‑leading organisation.

Working collaboratively across CIO and all departments within PRS, the role will facilitate the successful delivery of a range of IT services and products for business stakeholders across PRS, for transformational and business as usual activity. The role will be a primary interface between CIO and the business, with the main responsibilities being:

• Management of business enhancements and providing support to Transformation Programmes & Projects
• Work with the IT Operations & Planning Manager for day‑to‑day resource management and time tracking, communicating and coordinating across CIO and Transformation.

CIO Operations collaborate with all CIO Teams and business functions to ensure our core systems and applications work as expected. The CIO Operations team supports PRS' demand, resourcing, Business Systems Analysis, Quality Assurance and ICE contract management. We are an overarching team that ensures CIO manages their workload efficiently and adheres to all processes and ways of working. The ethos of the team is to support, innovate and collaborate, enabling us to deliver the best service to our customers.

As our Lead CIO Operations Manager, some of your day to day duties will include:

• Demand & Reporting
• Collect and facilitate business KPI reports, highlighting key deliverables such as enhancement timeliness and budget adherence
• Organise business CABs (Change Advisory Boards) between PRS business units and CIO stakeholders
• Assist the CIO Operations Team in the R&D expenditure claims process
• Business Relationship Management
• Collaborate with CIO Tech Leads and Business Systems Analysts to manage enhancement requests, including prioritisation, backlog maintenance, benefits tracking, and budget oversight
• Act as a liaison between IT and internal business stakeholders, managing enhancement demand across PRS IT applications
• Support the IT Renewal portfolio programme as and when required in relation with the Director of CIO Operations
• Support the IT Renewal Portfolio, in partnership with CIO Operations Direction, Transformation Business Partner and Transformation Project Managers
• Deputise from Product Owners when required, maintaining strong relationships with PRS business stakeholders
• Resource & Planning Coordination
• Partner with Project Managers and CIO Leads to manage resource allocation, resolve conflicts, and coordinate prioritisation
• Act as a JIRA administrator tasks, monitoring data cleanliness, account, project, and resource setup
• Collaborate with Portfolio Managers to provide a clear and regular demand overview to inform strategic decisions
• Support reporting and dashboard creation using Power BI

At PRS for Music, we want you to bring the best version of yourself to work. We believe that celebrating individuality promotes a culture of acceptance and openness. Along with being whoever you want to be, in an ideal world you will also have:

• Experience of managing internal relationships
• Proficient in MS Office Tools, notably Excel, Jira, and Visio
• Excellent verbal and written communication skills
• Process orientated. Ability to learn new solutions and processes
• Experience of working to specified project scope and timescales
• Ability to work autonomously
• Organised and time aware, with an ability to prioritise tasks independently of management
• Project management/co‑ordination skills

We trust, value, and support our people to make the difference. We believe that diversity of thought and experience provides the platform for innovation and creativity. We are consciously inclusive and have eight Affinity Groups which you can join and make an impact. We invest in the development of our people to drive our ambitions forward. We offer a range of family friendly leave including enhanced maternity and paternity, grandparent, fertility, reproductive and menopause support. We know time to rest and recharge is important which is why we offer 25 days holiday entitlement with the option to top up twice annually up to a maximum of 30 days. Employees can work from anywhere in the world for up to eight weeks of the year. Plus a whole range of other benefits, including retail discounts, gym discounts, season ticket or bicycle loan.

First stage interview will take place virtually on MS Teams. Second stage interview will take place in person at our London Bridge Hub. We use competency‑based questions within our interviews. This allows you to provide examples of situations where you have had to demonstrate the required skills relevant to the role you are applying for. To assist your preparation for interview, research the STAR method to aid bringing your examples to life.

We offer a hybrid working model, allowing employees to work from home up to three days a week. To ensure the health and safety of all our employees, if you wish to work from home for more than 2.5 days per week, we will conduct a quick and easy remote‑working assessment. If you sound like you could be the right person for the job, apply now. At PRS we are committed to equity, diversity, inclusion and belonging for all. We have taken a holistic approach to ensure that no one feels excluded regardless of age, class, sexuality, gender, race, religion, or ability. We value the needs of everyone in our organisation and strive to build an environment where our employee’s contributions are recognised in order that everyone may thrive.