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- Tasks: Provide top-notch client service and manage complex queries in a dynamic FinTech environment.
- Company: Leading FinTech company in Manchester with a focus on innovation.
- Benefits: Flexible hybrid work, various perks, and opportunities for personal growth.
- Why this job: Join a vibrant team and make a real difference in client success.
- Qualifications: Strong communication skills and a background in customer service.
The predicted salary is between 30000 - 42000 £ per year.
A leading FinTech company in Manchester is seeking a Client Service Associate to provide proactive issue management and high-quality client service. The role involves responding to complex queries, establishing trust with clients, and identifying query trends to enhance service.
Candidates should have strong communication skills and a background in customer service. This position offers flexible hybrid work and various perks, making it an excellent opportunity for those looking to grow in a vibrant financial tech environment.
Client Success Associate — Hybrid FinTech in Manchester employer: Proxymity
Contact Detail:
Proxymity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Associate — Hybrid FinTech in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at the FinTech company on LinkedIn. A friendly message can go a long way in getting insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by practising common client service scenarios. Think about how you’d handle complex queries and build trust with clients. We want you to shine!
✨Tip Number 3
Showcase your communication skills during interviews. Use clear, concise language and be ready to demonstrate how you’ve successfully managed client issues in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Client Success Associate — Hybrid FinTech in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills: Since strong communication is key for the Client Success Associate role, make sure your written application reflects that. Use clear and concise language, and don’t shy away from showcasing your personality – we want to see how you connect with clients!
Tailor Your Application: Take a moment to customise your application for this specific role. Highlight your customer service experience and any relevant skills that align with the job description. We love seeing candidates who take the time to match their background with what we’re looking for!
Be Proactive in Your Approach: Just like the role requires proactive issue management, your application should demonstrate that same initiative. If you have examples of how you've tackled complex queries or improved client relationships, share those stories with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our vibrant FinTech environment. Plus, it’s super easy!
How to prepare for a job interview at Proxymity
✨Know the Company Inside Out
Before your interview, do some digging into the FinTech company’s mission, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Prepare for Complex Queries
Since the role involves responding to complex queries, think of examples from your past experience where you successfully managed difficult customer situations. Be ready to discuss how you identified issues and provided solutions, as this will demonstrate your problem-solving skills.
✨Showcase Your Communication Skills
Strong communication is key for a Client Success Associate. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where you’ve effectively communicated with clients or colleagues to illustrate your abilities.
✨Highlight Your Customer Service Background
Make sure to emphasise your previous customer service experience. Share specific examples of how you built trust with clients and improved their experience. This will help the interviewers see that you have the right mindset for enhancing client satisfaction.
