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- Tasks: Provide top-notch client service and resolve issues proactively.
- Company: Join a leading digital investor communications platform.
- Benefits: Enjoy hybrid working, Headspace subscription, and extra well-being time off.
- Why this job: Make a difference by helping clients and enhancing their experience.
- Qualifications: Customer service experience, preferably in finance or proxy operations.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 28800 - 48000 £ per year.
A digital investor communications platform is seeking a Client Service Associate to provide professional client service through proactive issue management and timely resolution of client issues. The successful candidate will communicate effectively with clients, prioritize queries, and collaborate internally. Previous experience in customer service is desired, ideally in finance/proxy operations. This full-time position offers hybrid working and various employee benefits, including a Headspace subscription and extra time off for well-being.
Client Service Associate: Proactive Support & Resolution in London employer: Proxymity
Contact Detail:
Proxymity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Associate: Proactive Support & Resolution in London
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves effective client communication, try role-playing common client scenarios with a friend or family member. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Client Service Associate: Proactive Support & Resolution in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially if you've worked in finance or proxy operations. We want to see how your skills align with the proactive support and resolution we value at StudySmarter.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about client service and how you can contribute to our team. Remember, we love seeing enthusiasm for the role and our mission.
Showcase Communication Skills: Since effective communication is key in this role, make sure to demonstrate your ability to communicate clearly and professionally in your application. We appreciate candidates who can convey their thoughts succinctly and effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Proxymity
✨Know Your Client Service Basics
Brush up on your customer service skills, especially in a finance context. Be ready to discuss how you've handled client issues in the past and what proactive steps you took to resolve them.
✨Showcase Your Communication Skills
Since effective communication is key for this role, prepare examples that highlight your ability to convey complex information clearly. Think about times when you successfully managed client expectations or resolved misunderstandings.
✨Prioritisation is Key
Be prepared to talk about how you prioritise tasks when faced with multiple client queries. Consider using the STAR method to structure your answers, showcasing your ability to manage time effectively while ensuring client satisfaction.
✨Emphasise Team Collaboration
This role requires internal collaboration, so think of examples where you worked with colleagues to solve a problem or improve a process. Highlight your teamwork skills and how they contributed to better client outcomes.
