At a Glance
- Tasks: Deliver top-notch client service and manage queries with professionalism and efficiency.
- Company: Join Proxymity, a fast-growing FinTech leader in digital investor communications.
- Benefits: Enjoy hybrid working, extra days off, and a supportive team culture.
- Other info: Opportunities for career growth and global workation experiences await you!
- Why this job: Be part of a dynamic team making a real impact in the finance world.
- Qualifications: Customer service experience and strong communication skills are a plus.
The predicted salary is between 63000 - 77000 £ per year.
Proxymity does not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual’s status in any group or class protected by applicable federal, state or local law.
Proxymity encourages application from minorities, women, the disabled, protected veterans and all other qualified applicants.
About Proxymity
Proxymity is a market leading digital investor communications platform focused on providing regulatory compliant products focused initially on Proxy Voting and Shareholder Disclosure services.
Founded in London and spun out of Citi, from the very beginning our mission focused on benefitting the whole capital markets ecosystem, rather than just one part or one player within it.
This ethos is endorsed by investment from global consortium of some the industry’s most influential financial institutions.
Proxymity’s service offering is now a Global one, matching the needs of our custodian and broker community respectively.
This is reflected by a fast-growing client base who have long desired an improved service by a trusted vendor.
As a result, we are a fast-growth company and have already gone from 10 - 200+ employees in the last four years with a global footprint in London, New York, Tel-Aviv, Melbourne.
The role
Within this role you will deliver professional client service by providing proactive issue management ensuring the resolution of all issues with clients on a timely basis, adhering to service level agreements and escalating to management, when needed.
The Client Service Associate is responsible for client reporting including detailed MIS, and for prioritising queries and tasks according to volumes, complexity, sensitivity, and risk.
This is an opportunity to join a growing Fin Tech community and contribute to a dynamic and supportive team.
Responsibilities will include
- Being the point of contact between the client and the business.
- Work both independently and collaboratively to assist clients by responding to complex queries, which can be via phone, email, or other query means.
- Establish a relationship with clients to build trust and foster positive collaboration.
- Take accountability for issues worked on, in turn providing regular updates to both external and internal parties
- Identify trends in queries raised; work with the client to educate or liaise with internal teams to close gaps.
- Escalate risk issues promptly to managers.
- Collaborate with the team and/or manager to conduct root-cause analysis and implement remediation fixes.
- Work alongside other teams to ensure the successful execution of projects.
- Excellent communicator, who is able to maintain a professional manner.
- Good concentration and organisational skills.
- Previous experience within a Customer Service role in a similar field desired.
- Experience of working in or with an operations team in the finance/proxy fields would be beneficial.
- Excellent problem solver with the ability to work under pressure.
- Headspace subscription
- Birthday off in addition to annual leave
- Access to Absorb Learning
- Improved family-friendly policies
- Hybrid working scheme
- Choose your tech
- 2 duvet days a year
- 1 volunteer day a year
- 4-week sabbatical after 4 years at Proxymity
- Workation- Our Workation policy means you can work anywhere in the world for up to 45 days per calendar year
- Companywide parties twice a year
- Team socials
Client Service Associate in London employer: Proxymity
Proxymity is an exceptional employer that champions a vibrant, inclusive work culture while prioritising employee growth and well-being. With a strong focus on values-driven leadership and innovative people strategies, employees benefit from a range of perks including hybrid working arrangements, generous leave policies, and opportunities for professional development. Located in the heart of London, Proxymity offers a dynamic environment where talent thrives and meaningful contributions are recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Client Service Associate in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Proxymity. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Proxymity before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Service Associate in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Proxymity:Your cover letter is your chance to shine! Tell us why you want to work at Proxymity specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Proxymity!
How to prepare for a job interview at Proxymity
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
