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- Tasks: Deliver top-notch client service and manage complex queries with professionalism.
- Company: Join Proxymity, a leading digital investor communications platform with a global presence.
- Benefits: Enjoy perks like hybrid working, duvet days, and a workation policy.
- Why this job: Be the vital link between clients and our innovative services while growing your career.
- Qualifications: Strong communication skills and previous customer service experience preferred.
- Other info: Dynamic team culture with opportunities for professional development and fun company events.
The predicted salary is between 36000 - 60000 £ per year.
Proxymity does not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. Proxymity encourages application from minorities, women, the disabled, protected veterans and all other qualified applicants.
Proxymity is a market leading digital investor communications platform focused on providing regulatory compliant products, initially in Proxy Voting and Shareholder Disclosure services. Founded in London and spun out of Citi, the mission has always been to benefit the entire capital markets ecosystem rather than just one part. The company's service offering is now global, matching the needs of custodians and brokers worldwide.
With a fast‐growing client base and a workforce that has expanded from 10 to 200+ employees in four years, Proxymity maintains a global footprint in London, New York, Tel‐Aviv and Melbourne.
The role involves delivering professional client service by providing proactive issue management, ensuring the timely resolution of all client issues, adhering to service‐level agreements, and escalating to management when necessary. The Client Service Associate is responsible for client reporting, including detailed MIS, and for prioritising queries and tasks according to volume, complexity, sensitivity and risk.
Responsibilities will include:
- Being the point of contact between the client and the business
- Working both independently and collaboratively to assist clients by responding to complex queries via phone, email or other means
- Establishing a relationship with clients to build trust and foster positive collaboration
- Taking accountability for issues worked on and providing regular updates to both external and internal parties
- Identifying trends in queries, working with the client to educate or liaise with internal teams to close gaps
- Escalating risk issues promptly to managers
- Collaborating with the team and/or manager to conduct root‐cause analysis and implement remediation fixes
- Working alongside other teams to ensure the successful execution of projects
Requirements:
- Excellent communicator, able to maintain a professional manner
- Good concentration and organisational skills
- Previous experience within a Customer Service role in a similar field desired
- Experience of working in or with an operations team in the finance/proxy fields would be beneficial
- Excellent problem solver with the ability to work under pressure
Benefits:
- Headspace subscription
- Birthday off in addition to annual leave
- Access to Absorb Learning
- Improved family‐friendly policies
- Hybrid working scheme
- Choose your tech
- 2 duvet days a year
- 1 volunteer day a year
- 4‐week sabbatical after 4 years at Proxymity
- Workation – work anywhere in the world for up to 45 days per calendar year
- Company‐wide parties twice a year
- Team socials
Client Service Associate in London employer: Proxymity
Contact Detail:
Proxymity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Associate in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences at Proxymity. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common client service scenarios. Think about how you'd handle tricky client queries or resolve issues under pressure. We want to see your problem-solving skills shine!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise when discussing your experiences. Remember, as a Client Service Associate, you'll need to convey information effectively to clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Client Service Associate in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Service Associate role. Highlight your relevant experience in customer service and any skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: As a Client Service Associate, excellent communication is key. Use clear and concise language in your application. We love seeing candidates who can express themselves well, so don’t hold back on showcasing your writing skills!
Demonstrate Problem-Solving Abilities: In your application, share examples of how you've tackled challenges in previous roles. We’re looking for problem solvers who can think on their feet, so let us know how you’ve successfully managed client issues in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Proxymity!
How to prepare for a job interview at Proxymity
✨Know the Company Inside Out
Before your interview, take some time to research Proxymity. Understand their services, mission, and recent developments in the digital investor communications space. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Client Service Associate, excellent communication is key. Prepare examples from your past experiences where you successfully resolved client issues or managed complex queries. Practising clear and concise responses will help you demonstrate your ability to communicate professionally.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you faced challenges in customer service and how you overcame them. Be ready to discuss your thought process and the steps you took to resolve issues. This will highlight your problem-solving skills, which are crucial for this role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and expectations for the Client Service Associate role. This shows that you’re not just interested in the job, but also in how you can contribute to the team and grow within the company.
