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- Tasks: Manage complex Credit Hire claims and support team performance.
- Company: Join Proximo, the UK's top provider of specialist replacement vehicles.
- Benefits: Enjoy hybrid working, 25 days holiday, and funded company events.
- Why this job: Be part of a supportive team making a real impact in a fast-paced environment.
- Qualifications: Strong organisational skills and knowledge of credit hire procedures required.
- Other info: We celebrate diversity and support flexible working arrangements.
The predicted salary is between 36000 - 60000 £ per year.
Chester (Hybrid) Competitive Salary + Excellent Benefits
Are you ready to take the next step in your recoveries career with a forward-thinking, supportive, and ambitious team? At Proximo, the UK's leading provider of specialist and adapted replacement vehicles, we’re dedicated to keeping people moving. When vehicles are off the road, we step in with expert support and innovative solutions to ensure our customers stay independent and mobile.
We’re looking for a Senior Recoveries Handler to become a key figure within our Recoveries and Invoicing team. Acting as a vital link between team members and leadership, you’ll play a critical role in driving departmental performance, supporting colleagues with complex queries, and ensuring a seamless client experience.
Key Responsibilities:- Managing a complex caseload of pre-issue Credit Hire claims.
- Monitoring outstanding debts and identifying trends to support departmental strategy.
- Handling escalated telephone complaints with professionalism and empathy.
- Providing technical guidance and support across the team, especially in the absence of the Unit Leader.
- Coordinating and assigning daily tasks to keep the team on track.
- Liaising with solicitors, repairers, engineers, and internal departments to support efficient case progression.
- Supporting the implementation of new processes and training new team members.
- Strong organisational and time-management skills, with the ability to prioritise effectively.
- Excellent communication skills and the ability to build strong relationships with clients, insurers, and internal teams.
- Ability to manage multiple tasks independently.
- Knowledge of credit hire invoicing and recovery procedures.
- Good understanding of credit hire case law and the ABI General Terms of Agreement.
- Experience with claims management platforms (e.g., CHOX, Verify, Proclaim) is desirable.
Why join us? We’re proud to be an Investors in People GOLD standard employer and part of the Inclusive Employers Group. We invest in your development and offer a collaborative and forward-thinking work environment.
- 25 Days Holiday, no working on Bank Holidays, plus your birthday off
- Hybrid working
- Funded Summer and Christmas company events
- Enhanced Paternity and Maternity leave
- Health and Wellbeing programme
- Life insurance
- Retail Cashback Scheme
- Service Reward Scheme
- Cycle to Work Scheme
This role is perfect for someone who is solutions-driven, people-focused, and looking to make an impact in a fast-paced and rewarding environment. If this sounds like the position for you, apply today, and a member of our recruitment team will be in touch!
Before you go... For Proximo, having a friendly, diverse, and inclusive atmosphere is crucial to achieving our best-in-class goal. When everyone feels free to be their best selves at work, Proximo thrives. We want our people base to match the variety of our customer base. While we strive to maintain a culture where employees feel appreciated and valued for their individual potential, we celebrate diversity. Our dedication to diversity is authentic, continuously developing, and top-down driven. Proximo takes great satisfaction in being open to everyone. No matter your gender, sexual orientation, disability, race, marital status, ethnicity, religion, or social class, we encourage you to apply. We support diverse workplaces where our employees may always give and display their best selves.
We'd love to hear from you if you need flexibility in time, locations, or ways you do your job. Additionally, we want to make sure you receive help during the application process so you can give it your all. Please indicate on your application form if you need any reasonable adjustments made during the application process.
Senior Recoveries Handler employer: Proximo Holdings Limited
Contact Detail:
Proximo Holdings Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Recoveries Handler
✨Tip Number 1
Familiarise yourself with the latest trends in credit hire invoicing and recovery procedures. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the recoveries sector, especially those who have experience with claims management platforms like CHOX or Proclaim. Engaging with industry peers can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled complex queries or escalated complaints in previous roles. Highlighting your problem-solving skills and ability to manage multiple tasks will resonate well with the hiring team.
✨Tip Number 4
Research Proximo's company culture and values, particularly their commitment to diversity and inclusion. Being able to articulate how your personal values align with theirs can set you apart as a candidate who fits well within their team.
We think you need these skills to ace Senior Recoveries Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in recoveries and claims management. Emphasise your organisational skills, ability to handle complex cases, and any experience with credit hire invoicing.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've successfully managed caseloads or resolved escalated complaints in the past.
Highlight Relevant Skills: In your application, clearly outline your communication skills and ability to build relationships. Mention any familiarity with claims management platforms like CHOX or Proclaim, as this is desirable for the role.
Showcase Your Teamwork: Since the role involves supporting colleagues and coordinating tasks, provide examples of how you've worked effectively within a team. Highlight any leadership experiences or instances where you provided guidance to others.
How to prepare for a job interview at Proximo Holdings Limited
✨Showcase Your Organisational Skills
As a Senior Recoveries Handler, you'll need to manage a complex caseload. Be prepared to discuss specific examples of how you've effectively prioritised tasks and managed your time in previous roles.
✨Demonstrate Your Communication Abilities
Excellent communication is key in this role. Think of instances where you've built strong relationships with clients or colleagues, and be ready to share these experiences during the interview.
✨Familiarise Yourself with Relevant Legislation
Understanding credit hire case law and the ABI General Terms of Agreement is crucial. Brush up on these topics before your interview so you can confidently discuss how they apply to the role.
✨Prepare for Scenario-Based Questions
Expect questions about handling escalated complaints or complex queries. Prepare by thinking through how you would approach these situations, demonstrating your problem-solving skills and empathy.
