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- Tasks: Handle motor claims from start to finish, ensuring excellent customer service.
- Company: Join Complete Vehicle Support, a leader in accident and repair management.
- Benefits: Enjoy 25 days holiday, hybrid working, healthcare plans, and more perks!
- Why this job: Be part of a growing team that values diversity and personal development.
- Qualifications: Some experience in claims handling and liability assessment is essential.
- Other info: Flexible working options available; we celebrate diversity and inclusivity.
The predicted salary is between 21000 - 30000 £ per year.
Do you have a keen eye for assessing liability and a passion for delivering exceptional customer service? At Complete Vehicle Support, we are a specialist accident and repair management business. When vehicles are out of action, we step in to provide replacements, ensuring our customers maintain their independence and mobility.
We are looking for a Motor Claims Handler to join us during an exciting period of growth. In this fast-paced role, you will investigate liability, determine claim progression, and support the recovery of credit hire charges. You’ll work across the repair management lifecycle, liaising with car body repairers, insurers, and brokers while keeping customers updated via phone and email.
What will you be doing?
This role draws on experience from various sectors, requiring you to apply technical knowledge to assess liability in both fault and non-fault accidents. You’ll provide outstanding customer service by keeping clients informed about their claims while also managing discussions with brokers and insurers. We don’t expect applicants to have experience in every aspect of the role, but some exposure to claims handling and liability assessment is essential!
Key Responsibilities:
- Manage end-to-end motor claims repair cases from initial report to completion.
- Work closely with fleet work providers, clients, and repairers to ensure timely and efficient repairs.
- Research and select suitable repairers from CVS’ vast repair network based on specific customer needs.
- Update and maintain a bespoke case management system with detailed progress reports.
- Liaise with insurers and engineers to address liability queries and recover costs.
- Provide excellent customer service through effective communication and problem-solving.
- Adhere to strict service level agreements and timelines.
What we offer you...
- 25 Days Holiday, no working on Bank Holidays, plus your birthday off
- Hybrid working after 3 months of probation
- Dedicated healthcare plan via Medicash including optical, dentistry and physiotherapy
- Summer and Christmas company events
- Enhanced Paternity and Maternity leave
- Health and Wellbeing programme
- Life insurance
- Retail Cashback Scheme
- Service Reward Scheme
- Cycle to Work Scheme
Please apply today with your latest CV, and a member of our recruitment team will be in touch!
For Proximo, having a friendly, diverse, and inclusive atmosphere is crucial to achieving our best-in-class goal. When everyone feels free to be their best selves at work, Proximo thrives. We want our people base to match the variety of our customer base. While we strive to maintain a culture where employees feel appreciated and valued for their individual potential, we celebrate diversity. Our dedication to diversity is authentic, continuously developing, and top-down driven. Proximo takes great satisfaction in being open to everyone. No matter your gender, sexual orientation, disability, race, marital status, ethnicity, religion, or social class, we encourage you to apply. We support diverse workplaces where our employees may always give and display their best selves.
We'd love to hear from you if you need flexibility in time, locations, or ways you do your job. Additionally, we want to make sure you receive help during the application process so you can give it your all. Please indicate on your application form if you need any reasonable adjustments made during the application process.
Motor Claims Handler employer: Proximo Holdings Limited
Contact Detail:
Proximo Holdings Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motor Claims Handler
✨Tip Number 1
Familiarise yourself with the motor claims process and the specific responsibilities of a Motor Claims Handler. Understanding the nuances of liability assessment and customer service will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the insurance and claims handling sectors. Engaging with industry contacts can provide valuable insights and potentially lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare for potential interview questions by practising your responses to scenarios involving customer service and claims management. Demonstrating your problem-solving skills and ability to handle difficult situations will impress the hiring team.
✨Tip Number 4
Research Complete Vehicle Support and their approach to customer service and claims handling. Tailoring your conversation to reflect their values and demonstrating your enthusiasm for their mission can make a positive impression during the interview.
We think you need these skills to ace Motor Claims Handler
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Motor Claims Handler position. Tailor your application to highlight relevant experience in claims handling and customer service.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience related to motor claims, liability assessment, and customer service. Use bullet points to make it easy to read and focus on achievements that demonstrate your suitability for the role.
Write a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional customer service and your understanding of the claims process. Mention specific examples from your past experiences that showcase your ability to manage claims effectively and communicate with clients.
Highlight Relevant Skills: When applying, emphasise skills such as problem-solving, communication, and attention to detail. These are crucial for the role and should be evident in both your CV and cover letter to catch the employer's attention.
How to prepare for a job interview at Proximo Holdings Limited
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Motor Claims Handler. Familiarise yourself with the claims process, liability assessment, and customer service expectations. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Customer Service Skills
Since exceptional customer service is key in this role, prepare examples from your past experiences where you successfully resolved customer issues or provided outstanding support. Highlight your communication skills and ability to keep clients informed.
✨Prepare for Technical Questions
Expect questions related to assessing liability in motor claims. Brush up on your knowledge of fault and non-fault accidents, and be ready to discuss how you would approach different scenarios. This shows your technical competence and readiness for the role.
✨Demonstrate Adaptability
This position requires working with various stakeholders, including insurers and repairers. Be prepared to discuss how you've adapted to changing situations in previous roles and how you can manage multiple tasks effectively while adhering to deadlines.
