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- Tasks: Assess and coach colleagues on vehicle handovers, inspections, and customer interactions.
- Company: Join Proximo, the UK's leading provider of specialist replacement vehicles.
- Benefits: Enjoy 25 days holiday, hybrid working, and a healthcare plan.
- Why this job: Make a real impact by enhancing safety and customer service in logistics.
- Qualifications: Experience in vehicle hire or operations, with strong coaching skills.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
The predicted salary is between 28000 - 30000 £ per year.
At Proximo, the UK’s leading provider of specialist and adapted replacement vehicles, we are dedicated to keeping people on the move. We are now looking for a proactive Quality Auditor to join our Learning & Development team. This is a hands‑on role where you’ll assess the performance of our operational colleagues across customer interactions, vehicle handovers, inspections, and branch processes—always with safety and best practice at the forefront. You’ll work closely with our Branch Managers and Trainers, providing clear feedback, delivering targeted coaching, and helping colleagues unlock their full potential.
What you’ll be doing:
- Conduct structured assessments during live operational tasks, including vehicle handovers, inspections, customer interactions, and branch processes.
- Observe and assess safe working practices, including vehicle checks, damage identification, and customer safety briefings.
- Provide clear, evidence‑based feedback and document assessment outcomes accurately.
- Deliver 1-1 coaching to close skill gaps and reinforce best practice in customer service, operational efficiency, and safety.
- Work with branch managers to embed consistent standards across teams.
- Ensure colleagues follow correct procedures for vehicle preparation, appraisals, damage reporting, and branch operations.
- Identify non‑compliance or risk areas and escalate where necessary.
- Analyse assessment data to spot trends, recurring issues, and training needs.
- Collaborate with our branch trainer to refine competency frameworks and training content.
- Build strong working relationships with branch managers and operational teams.
What we’re looking for:
- Experience in vehicle hire or branch‑based operations.
- Experience in assessing, training, or mentoring within an operational environment.
- Strong understanding of vehicle handover processes, safety checks, and customer service standards.
- Ability to assess performance objectively and provide constructive feedback.
- Excellent communication and interpersonal skills.
- Strong attention to detail and commitment to quality and compliance.
- Ability to coach colleagues with varying levels of experience and confidence.
- Comfortable working across multiple branches and adapting to different operational environments.
- Full UK driving licence.
What we offer:
- 25 days’ holiday plus bank holidays, your birthday off, and holidays increasing to 29 days.
- Hybrid working after three months’ probation.
- Medicash healthcare plan, including optical, dental, physiotherapy, and more.
- Events throughout the year, including an end‑of‑year and summer party.
- Funding for qualifications and apprenticeship schemes.
- Enhanced maternity and paternity leave.
- Pension contributions of 5% from you and 5% from us.
- £1,000 employee referral bonus.
- Monthly wellbeing hour.
- Tech scheme and retail cashback scheme.
- Service reward scheme.
- Cycle to Work scheme.
- Casual dress code.
Ready to apply? If you enjoy coaching, problem‑solving, and making a real impact on people and operations, this is the role for you. Apply with your latest CV and a member of our recruitment team will be in touch.
For Proximo, having a friendly, diverse, and inclusive atmosphere is crucial to achieving our best‑in‑class goal. We want our people base to match the variety of our customer base. While we strive to maintain a culture where employees feel appreciated and valued for their individual potential, we celebrate diversity. Our dedication to diversity is authentic, continuously developing, and top‑down driven. Proximo takes great satisfaction in being open to everyone. No matter your gender, sexual orientation, disability, race, marital status, ethnicity, religion, or social class, we encourage you to apply. We support diverse workplaces where our employees may always give and display their best selves. We’d love to hear from you if you need flexibility in time, locations, or ways you do your job. Additionally, we want to make sure you receive help during the application process so you can give it your all. Please indicate on your application form if you need any reasonable adjustments made during the application process.
Logistics Quality Auditor employer: Proximo Holdings Limited
Contact Detail:
Proximo Holdings Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Logistics Quality Auditor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Proximo. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about the key skills they’re looking for, like assessing performance and providing feedback. Prepare examples from your past experiences where you've successfully done this. It’ll help you feel more confident during the interview.
✨Tip Number 3
Be ready to showcase your coaching skills! Since the role involves delivering 1-1 coaching, think of ways you can demonstrate your ability to mentor others. Maybe share a story about how you helped someone improve their performance in a previous job.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions prepared. This shows your enthusiasm and helps you figure out if Proximo is the right fit for you. Plus, it’s a great way to engage with your interviewers!
We think you need these skills to ace Logistics Quality Auditor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Logistics Quality Auditor role. Highlight your experience in vehicle hire, assessing, and training, as well as any relevant skills that match the job description.
Showcase Your Coaching Skills: Since this role involves coaching and mentoring, be sure to include examples of how you've successfully trained or supported colleagues in the past. We want to see your ability to help others grow!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read and understand your qualifications and experiences.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. This way, you can ensure your application reaches the right people directly, and we can get back to you quicker!
How to prepare for a job interview at Proximo Holdings Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Logistics Quality Auditor. Familiarise yourself with vehicle handover processes, safety checks, and customer service standards. This will help you answer questions confidently and demonstrate your knowledge.
✨Prepare Real-Life Examples
Think of specific situations from your past experience where you've assessed performance, provided feedback, or coached colleagues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will show that you can apply your skills in real-world scenarios.
✨Showcase Your Communication Skills
As a Quality Auditor, you'll need to communicate effectively with branch managers and operational teams. During the interview, practice clear and concise communication. Be ready to discuss how you’ve successfully delivered feedback and built relationships in previous roles.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.