At a Glance
- Tasks: Help customers stay mobile by arranging specialist hire vehicles efficiently.
- Company: Proximo, a caring and inclusive employer focused on making a difference.
- Benefits: 25 days holiday, hybrid working, healthcare plan, and funded company events.
- Other info: Join a diverse team that values individuality and offers excellent career support.
- Why this job: Make a real impact while supporting customers in need of mobility solutions.
- Qualifications: Strong communication, organisation skills, and attention to detail required.
The predicted salary is between 27500 - 27500 £ per year.
- Specialist Adapted Account Manager Chester (Hybrid) £27,500.00
- 9am - 6pm (40 hours a week, 1 in 4 Saturdays)
Do you enjoy helping people stay mobile and independent?
At Proximo, we provide specialist and adapted replacement vehicles for customers who need the right support at the right time.
In this role, you’ll help arrange hire vehicles quickly, clearly, and cost‑effectively, while keeping customers updated every step of the way.
What makes this role different?
As a Specialist Adapted Account Manager, you’ll manage your own caseload of hire requests and work closely with customers, the Hire team, our branches, and suppliers.
You’ll listen carefully, understand what each customer needs, and help arrange a suitable replacement vehicle that keeps them moving.
What will you be doing day-to-day?
You’ll manage hire requests from start to finish, making sure customers are contacted within agreed timeframes and that each hire is handled efficiently.
- Arranging the delivery of replacement hire vehicles for customers.
- Sourcing vehicles from alternative suppliers when needed to meet customer needs.
- Keeping customers updated on progress and meeting agreed Service Level Agreement call times.
- Working with the Claims team, Hire team, branch teams, and suppliers to arrange suitable vehicles.
- Updating customer files accurately using our internal system.
- Co-ordinating deliveries and collections so we make the best use of resources and keep costs under control.
We’ll support you as you build confidence in our systems, processes, and customer approach.
A few key things you’ll be responsible for
- Managing and organising your own caseload.
- Making sure callbacks are completed on the same day.
- Checking hire documents are correct and received within the right timeframe.
- Issuing Service Level Agreements to suppliers and checking they’re followed.
- Maximising hire days and charging rates by making sure the correct vehicle group is booked.
- Helping improve fleet performance by arranging vehicle swaps where cross hire is active.
What are we looking for?
- Clear, caring communication – you’ll speak with customers, colleagues, and suppliers in a way that feels helpful and respectful.
- Strong organisation skills, with the confidence to manage your own workload and keep cases on track.
- Good attention to detail, especially when updating customer files and checking hire documents.
- A practical, problem‑solving approach when sourcing vehicles or managing changing customer needs.
- Knowledge of the hire business or vehicle makes and models would be useful, but we’ll support you as you learn.
What will we offer you?
As an Investors in People Silver employer and a member of Inclusive Employers, we invest in our people and give you the tools, support, and knowledge to do your best work.
You’ll join a team that cares about customers, works together, and wants to make a real difference.
- 25 days holiday (plus bank holidays and your birthday off)
- Hybrid working after 3 months of probation
- Healthcare plan via Medicash, covering optical, dental, and physiotherapy
- Funded Summer and Christmas company events
- Enhanced paternity and maternity leave 1
- Health and wellbeing programme
- Tech Scheme
- Retail Cashback Scheme
- Service Reward Scheme
- Cycle to Work Scheme
Before you go...
For Proximo, having a friendly, diverse, and inclusive atmosphere is crucial to achieving our best-in-class goal.
When everyone feels free to be their best selves at work, Proximo thrives.
We want our people base to match the variety of our customer base.
While we strive to maintain a culture where employees feel appreciated and valued for their individual potential, we celebrate diversity.
Our dedication to diversity is authentic, continuously developing, and top-down driven.
Proximo takes great satisfaction in being open to everyone.
No matter your gender, sexual orientation, disability, race, marital status, ethnicity, religion, or social class, we encourage you to apply.
We support diverse workplaces where our employees may always give and display their best selves.
We'd love to hear from you if you need flexibility in time, locations, or ways you do your job.
Additionally, we want to make sure you receive help during the application process so you can give it your all.
Please indicate on your application form if you need any reasonable adjustments made during the application process.
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Specialist Adapted Account Manager in Chester employer: Proximo Holdings Limited
Proximo Holdings Limited is an excellent employer, offering a supportive work culture that prioritises employee development and customer satisfaction. Located in Coventry, the company provides its team with opportunities for growth within the automotive sector, alongside competitive benefits and a commitment to work-life balance, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Specialist Adapted Account Manager in Chester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Proximo Holdings Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Proximo Holdings Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Specialist Adapted Account Manager in Chester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Proximo Holdings Limited:Your cover letter is your chance to shine! Tell us why you want to work at Proximo Holdings Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Proximo Holdings Limited!
How to prepare for a job interview at Proximo Holdings Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
