At a Glance
- Tasks: Help customers keep moving by managing vehicle claims and repairs efficiently.
- Company: Join Complete Vehicle Support, a company dedicated to mobility and independence.
- Benefits: Enjoy 25 days holiday, hybrid working, and a range of health benefits.
- Other info: We value diversity and support your growth with training and development opportunities.
- Why this job: Be a key player in a fast-paced environment where your problem-solving skills shine.
- Qualifications: Experience in handling calls, preferably in the motor industry, with a passion for helping others.
The predicted salary is between 27285 - 27285 £ per year.
Chester (hybrid working – 3 days per week in the office and 2 days working from home) £27,285.00
At Complete Vehicle Support, we help people keep moving. When vehicles are off the road, we provide replacements so our customers can maintain their independence and mobility.
We're looking for a Claims Advisor to join us during an exciting time of growth. In this role, you'll be a key contact for our customers, working with motor manufacturers and third‐party claims administrators to make sure repairs are handled efficiently and to a high standard.
What you'll be doing:
- You'll work across the repair management lifecycle, keeping customers updated, coordinating with insurers and engineers, and ensuring vehicles are repaired promptly.
- Working closely with fleet providers, clients, and repairers to ensure timely and efficient repairs.
- Researching and selecting suitable repairers from our network to meet customer needs.
- Updating our bespoke case management system with detailed progress reports.
- Liaising with insurers and engineers to resolve liability queries and recover costs.
- Providing excellent customer service through clear communication and problem‐solving.
- Meeting service level agreements and deadlines.
We're looking for someone with experience handling a high volume of calls, ideally within the motor industry, who wants to broaden their expertise by dealing with a wider range of enquiries. Ambition, curiosity, and new ideas are always welcome.
What we offer:
- 25 days holiday plus bank holidays, birthday off, and holidays increasing to 29 days.
- Hybrid working after three months' probation.
- Medicash healthcare plan, including optical, dental, physiotherapy, and more.
- Events throughout the year, including an end‐of‐year party.
- Funding for qualifications and apprenticeship schemes.
- Enhanced maternity and paternity leave.
- Pension contributions of 5% from you and 5% from us.
- £1,000 employee referral bonus.
- Monthly wellbeing hour.
- Tech scheme and retail cashback scheme.
- Service reward scheme.
- Cycle to Work scheme.
- Casual dress code.
If you enjoy helping people, solving problems, and keeping things running smoothly, we'd love to hear from you. Apply today with your latest CV and a member of our recruitment team will be in touch.
Our commitment to diversity and inclusion: We encourage applications from people of all backgrounds. No matter your gender, sexual orientation, disability, race, marital status, ethnicity, religion, or social class, we welcome you to apply. We support diverse workplaces and welcome applications from those needing reasonable adjustments during the application process.
Claims Advisor in Chester employer: Proximo Holdings Limited
At Complete Vehicle Support, we pride ourselves on being an excellent employer, offering a supportive and dynamic work environment in Chester. With hybrid working options, generous holiday allowances, and a commitment to employee development through training and qualifications, we ensure our team members thrive both personally and professionally. Our culture fosters collaboration and innovation, making it an ideal place for those looking to make a meaningful impact while enjoying a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Advisor in Chester
✨Tip Number 1
Get to know the company! Research Complete Vehicle Support and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves a lot of customer interaction and resolving issues, think of examples from your past experiences where you've successfully tackled challenges. Be ready to share these during your interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Claims Advisor in Chester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Claims Advisor role. Highlight any relevant experience in the motor industry and customer service, as this will show us you’re a great fit for the job.
Showcase Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with solutions, especially in a fast-paced environment like ours.
Be Clear and Concise:When writing your cover letter or any additional information, keep it straightforward. We appreciate clarity and directness, so make sure your points are easy to understand and get straight to the heart of what makes you a great candidate.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our recruitment team!
How to prepare for a job interview at Proximo Holdings Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Claims Advisor role. Familiarise yourself with the key responsibilities like coordinating repairs and liaising with insurers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Problem-Solving Skills
Since this role involves a lot of problem-solving, prepare examples from your past experiences where you've successfully resolved issues. Think about times when you had to manage multiple tasks or handle difficult customers, and be ready to share these stories during the interview.
✨Communicate Clearly and Effectively
As a Claims Advisor, clear communication is crucial. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with explaining complex ideas simply, just like you would with a customer.
✨Research the Company Culture
Get to know Complete Vehicle Support's values and culture. They emphasise diversity and inclusion, so think about how your own values align with theirs. Being able to discuss this during your interview can set you apart and show that you’re a great fit for their team.
