At a Glance
- Tasks: Support eCommerce operations, manage online orders, and enhance customer experience.
- Company: Fast-growing eCommerce brand with a close-knit team.
- Benefits: Dynamic work environment with opportunities for growth and impact.
- Other info: Perfect for those who love variety and problem-solving in a fast-paced setting.
- Why this job: Join a vibrant team and make a real difference in a thriving business.
- Qualifications: Organised, proactive, and ideally experienced in eCommerce or operations.
The predicted salary is between 33525 - 40975 £ per year.
Proximity Recruitment are delighted to be working with a fast-growing ecommerce brand who are looking for a highly organised, commercially minded
Online & Operations Executive to join their close-knit team and play a key role across e Commerce, customer experience and day-to-day business operations .
This is a fantastic opportunity for someone who enjoys variety, takes ownership and wants to make a genuine impact within a growing, entrepreneurial business.
The Opportunity
Reporting into the wider team, you'll become a key operational link across the business, ensuring that the online customer journey, orders, fulfilment, returns, repairs and customer experience all run smoothly.
You'll work closely with the workshop, fulfilment and logistics teams, whilst also managing elements of the Shopify store and helping identify opportunities to improve processes and operational efficiency.
This is a hands-on, varied role where no two days are likely to be the same.
Key Responsibilities
- Support day-to-day e Commerce activity across Shopify.
- Maintain accurate product information, pricing, stock availability and website content.
- Monitor online orders and ensure smooth progression through fulfilment.
- Respond to customer enquiries across email and live chat.
- Provide product advice and after-sales support.
- Coordinate repairs, servicing and warranty claims with the workshop.
- Manage returns, exchanges and refunds.
- Liaise with fulfilment and logistics partners to resolve operational issues.
- Monitor stock, orders, deliveries and returns.
- Maintain accurate customer and operational records.
- Support website updates, promotions and new product launches.
- Identify operational bottlenecks and implement practical improvements.
- Help develop and document internal processes as the business continues to scale.
About You
We're looking for an organised, proactive and commercially aware individual who enjoys working across different areas of a business.
You’ll ideally have experience within e Commerce, online retail, customer experience or operations , although the right attitude and aptitude are just as important.
You’ll be someone who
- Has excellent attention to detail.
- Is confident using digital systems and learning new platforms.
- Has strong written and verbal communication skills.
- Takes ownership and sees tasks through to completion.
- Enjoys problem-solving and finding practical solutions.
- Can manage multiple priorities within a fast-paced environment.
- Is comfortable working independently whilst being a strong team player.
- Has a genuine interest in e Commerce and online customer journeys.
- Is proactive and willing to get involved across the wider business.
- #J-18808-Ljbffr
Online & Operations Executive in Stamford employer: Proximity Recruitment
Proximity Recruitment is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Ipswich. With a competitive salary and excellent benefits, employees are empowered to influence e-commerce strategies and engage in transformative digital projects, ensuring meaningful career growth and development opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Online & Operations Executive in Stamford
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Proximity Recruitment are looking for when hiring for a Online & Operations Executive.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Proximity Recruitment for the Online & Operations Executive, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Proximity Recruitment as a Online & Operations Executive, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Proximity Recruitment’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Online & Operations Executive.
We think you need these skills to ace Online & Operations Executive in Stamford
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Proximity Recruitment, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Proximity Recruitment's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Proximity Recruitment. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Proximity Recruitment
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Proximity Recruitment uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Proximity Recruitment. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
