At a Glance
- Tasks: Lead a dynamic IT helpdesk team and ensure smooth tech support operations.
- Company: Join one of the UK's fastest-growing businesses in Northampton.
- Benefits: Enjoy a competitive salary, bonus, and great benefits.
- Other info: Work in a vibrant office environment with opportunities for growth.
- Why this job: Make a real impact on tech support while developing your leadership skills.
- Qualifications: Experience in technical support and team management is essential.
The predicted salary is between 50000 - 50000 £ per year.
Proximity Recruitment are searching for a talented Technical Support/Helpdesk Manager (£50,000 + Bonus + Benefits) to join one of the UK's fastest growing businesses in Northampton. The role is 5 days a week in the offices and works closely with the SLT in a busy important role for the organisation’s growth plans.
Responsibilities include:
- Manage the day-to-day operation of the IT helpdesk, ensuring tickets are triaged, prioritised, assigned, and resolved within agreed service levels.
- Lead, support, and develop helpdesk staff, including workload management, coaching, performance monitoring, and escalation support.
- Personally handle helpdesk tickets where required, including escalated tickets, complex issues, urgent business-impacting incidents, and during busy periods.
- Act as a senior escalation point for technical issues, ensuring timely resolution and clear communication with users and stakeholders.
- Implement and maintain helpdesk best practices, processes, policies, documentation standards, and service management procedures.
- Oversee support across Microsoft 365, Exchange Online, Azure AD / Entra ID, Azure infrastructure, Azure VPN, Intune, and endpoint management.
- Manage user onboarding, offboarding, account access, permissions, device configuration, and security-related administration.
- Provide oversight and support for CRM SaaS platforms.
IT Helpdesk Manager employer: Proximity Recruitment
Join a dynamic and rapidly expanding company in Northampton as an IT Helpdesk Manager, where you will play a pivotal role in shaping the future of our IT support services. We pride ourselves on fostering a collaborative work culture that values innovation and employee development, offering competitive salaries, bonuses, and comprehensive benefits. With a focus on professional growth and a supportive environment, this is an excellent opportunity for those looking to make a meaningful impact in a thriving organisation.
